Jose Vaca
Malakoff
Summary
Results-oriented Customer Service Manager with expertise in utility vegetation management and customer relations. Led and mentored teams while coordinating storm restoration efforts to ensure safety and efficiency. Focused on enhancing team performance and customer satisfaction through effective communication and problem-solving strategies.
Overview
14
14
years of professional experience
Work History
Notifier II / Utility Consultant Arborist
ACRT
Malakoff
09.2021 - 03.2026
- Addressed customers courteously using suitable methods and problem-solving skills.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Updated and maintained databases with current information.
- Maintained strong relationship through effective communication with contractors, foresters, arborists, and leadership teams ensuring seamless program execution.
- Applied Maximo, AGIS and other tools in documenting work orders, conducting audits, collecting vegetation data, and ensuring comprehensive/accurate analysis.
- Coordinated and dispatched storm restoration crews during emergency outages, optimizing response times and crew allocations.
- Coordinated with multiple contractors to ensure accurate work orders and billing information for field crews.
Foreman
Wright Tree Service
Dallas
09.2017 - 09.2021
- Operate boom trucks, loaders, stump chippers, brush chippers, power saws and other equipment and tools.
- Climb trees using hooks, bells or climb gear to access to work areas.
- Cut away dead and excess branches from trees or clear branches around power lines using climbing equipment or bucket of extended truck booms and/or chainsaws, hooks shears and clippers.
- Pruned, cut down, fertilized, and sprayed trees according to instructions.
- Operate shredding and chipping equipment and feed limbs and brush into the machines.
Warehouse Worker
Fedex Supply Chain
Dallas
12.2016 - 09.2017
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses and storage yards.
- Used forklifts and pallet jacks to transport items to staging areas or loading docks.
- Received and counted stock items to record data manually or on a computer.
Shift Manager
Wendy's
Dallas
03.2012 - 06.2017
- Tracked store inventories and replenished item levels by ordering new products.
- Taught newly hired team members and shift managers business policies and procedures.
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth.
- Created staff teams and delegated work tasks to increase productivity.
- Set employee schedules and made staffing adjustments to get shifts covered.
Education
High School Diploma -
H. Grady Spruce High School
Dallas, Texas06-2013
Automotive Maintenance Technology -
Eastfield College
Mesquite, TexasSkills
- Data Reporting
- Customer Relationship & Negotiations
- Bilingual in English and Spanish
- Adaptability
- Continuous improvement
- Time management
- Problem solving
- Strong Work Ethic
- Automotive Maintenance Technology
References
References available upon request
Timeline
Notifier II / Utility Consultant Arborist
ACRT
09.2021 - 03.2026
Foreman
Wright Tree Service
09.2017 - 09.2021
Warehouse Worker
Fedex Supply Chain
12.2016 - 09.2017
Shift Manager
Wendy's
03.2012 - 06.2017
High School Diploma -
H. Grady Spruce High School
Automotive Maintenance Technology -
Eastfield College