Jose Valdez
Summary
Adaptable and diligent professional possessing excellent problem-solving and time management abilities. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and enhancing companies.
Overview
5
5
years of professional experience
Work History
Branch Product Support Representative
Wells Fargo
10.2021 - Current
- Second level support, New Hire Trainer, Wires, Assistance to Bankers, Checking and Savings, Legal Documentation Procedures, Teller Support
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Cross-trained and provided backup support for organizational leadership.
Carpenter
Cornerstone Inc.
02.2021 - 09.2021
- Drywall Hanging, Framing, Glass Hanging, Scissor Lift Driving
- Hung custom doors and frames.
- Achieved accurate installations using proper measurements and allocations of drywall material.
- Coordinated with crane or signaled equipment operators to lift and position structural steel members and hoist beams, girders, and columns to correct positions.
- Installed insulation, trim and other finishing touches.
- Operated forklifts and other heavy equipment.
- Managed inventory of tools, supplies and equipment.
Sales Associate
Michael Kors
10.2020 - 02.2021
- Enhanced overall customer experience by proactively identifying areas for improvement and implementing necessary changes, leading to a more enjoyable shopping environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Activities coordinator
Paradise Activities
09.2019 - 04.2020
- Set up and conduct activities for guest of all ages, Teacher of art classes, Host Mic for games and activities, Stock and organize supplies
- Improved event coordination efficiency by streamlining processes, resulting in smoother execution of planned activities.
- Coordinated, planned, developed and implemented activities designed to enrich lives of guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Line Cook
Universal Theme Parks
04.2019 - 12.2019
- Managed inventory and ordered food and supplies to maintain adequate stock.
- Grill (Burgers and Chicken), Deep fryer, Dishwasher, Organize coolers
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Checked food temperature regularly to verify proper cooking and safety.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Reduced food waste by utilizing proper storage techniques and closely monitoring inventory levels.
Education
Some College - Marketing
Universidad O&M
Dominican Republic04.2017
Alumni, 2016 -
Colegio Santa Rosa De Lima High School
Dominican Republic07.2016
Skills
- Report Preparation
- Translation and Interpretation
- Receiving support
- Data Management
- Relationship Building
- Staff education and training
- Teamwork and Collaboration
- Data Entry
- Document and Records Management
- Computer Skills
- Project Management
- Decision Making
Remarks
- Organized
- Team worker
- Punctual
- Honest
- Public Speaker
- Committed
- Detail-oriented
- Business-savvy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Branch Product Support Representative
Wells Fargo
10.2021 - Current
Carpenter
Cornerstone Inc.
02.2021 - 09.2021
Sales Associate
Michael Kors
10.2020 - 02.2021
Activities coordinator
Paradise Activities
09.2019 - 04.2020
Line Cook
Universal Theme Parks
04.2019 - 12.2019
Some College - Marketing
Universidad O&M
Alumni, 2016 -
Colegio Santa Rosa De Lima High School