Jose Valeriano
Dade City,FL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, knowledge of the cooperative, and customer service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative: Part-Time
Withlacoochee River Electric Cooperative
05.2024 - Current
- Greeting members and visitors
- Learning how to respond to billing questions, concerns, or complaints.
- Processing member payments: cash, checks, and credit cards.
- Balancing drawer deposits
- Navigating software to retrieve and update current member information.
- Handling switchboard to redirect members and deliveries.
Assistant Manager
B&B Theatres
06.2021 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helping guests with directions, recommendations, and conflict resolution
- Maintained a clean, safe, and organized environment to enhance the guest experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Cash handling experience at the point of sale and with creating deposits.
- Using Excel & Software to allocate deposits, tips, shortages and overages.
- Creating and sending nightly reports consisting of: refunds, hourly admits, daily sales, and tips.
Education
University of South Florida
Tampa, FLDual Enrollment -
Pasco Hernando State College
Dade City, FL06.2019
Highschool & Cambridge Diploma - Cambridge Program
Pasco High School
Dade City, FL06.2019
Skills
- Customer Service
- Cash Handling
- Data Entry
- Problem-solving & Critical Thinking
- Computer Proficiency
- Microsoft Word & Excel
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative: Part-Time
Withlacoochee River Electric Cooperative
05.2024 - Current
Assistant Manager
B&B Theatres
06.2021 - 01.2024
University of South Florida
Dual Enrollment -
Pasco Hernando State College
Highschool & Cambridge Diploma - Cambridge Program
Pasco High School
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