JOSE VALERO

This is my business I operate doing Portraits, Promo videos, etc.

• Lead inventory operations management, receiving, adjustments, transfers) while maintaining 98% inventory accuracy.
• Managed daily store operations for all kinds of orders. Resolving issues in an efficient timely manner.
• Auditing customer feedback and issues to team for coaching.
• Created & implemented SOPs, training team on execution to enhance consistency keeping errors under 1.5 a week.
• Oversee register reconciliation nightly closes end with $200 and bank deposits in compliance with cash-handling policies. Making sure all cash drops match from prior week.
• Tracked and reported waste performance. Following allocated budget keeping under $1500.
• Followed up with upper management on how operations side is doing; once every week.

• Prospected 70 doors daily, initiating conversations that built customer trust within 7 seconds
• Delivered confident product education and handled objections to move prospects through the pitch.
• Utilizing upselling techniques that increased service and contributed to my overall sales profit.
• Providing excellent service and attention to prospects when face-to-face conversations even if it wasn’t about our service.
• Collaborated with diverse coworkers to achieve collective goals and resolve product-related issues effectively.

• Supported stores sales initiatives by organizing promotional strategies moving merchandise clear fir customers to see.
• Monitored staff performance, providing feedback to improve productivity and teamwork.
• Conducted audits of inventory to ensure accuracy and prevent loss every 2 months with whole team.
• Handled cash and credit transactional issues either resolution.
• Completed opening and closing of registers. With proper amounts in all 4.

• Greeted members and guests with a friendly, welcoming smile.
• Managed incoming calls, directing inquiries to appropriate staff.
• Called 50 a day attempting to collect past dues.
• Closing whole gym down following SOPs to ensure building is secure