Jose Vargas
St. Petersburg
Summary
Dynamic Senior IT Support Engineer with a proven track record at Galen College of Nursing, excelling in advanced troubleshooting and customer service. Adept at resolving complex technical issues and enhancing user satisfaction through effective problem-solving and teamwork. Skilled in hardware installation and remote support, ensuring seamless operations for end users.
IT support professional with strong background in managing and resolving technical issues. Skilled in troubleshooting, system optimization, and providing top-notch customer support. Focused on team collaboration and adaptable to changing needs, ensuring reliable and efficient IT operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior IT Support Engineer
Galen College of Nursing
02.2018 - Current
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
Field Services Engineer
IT Authorities
12.2015 - 01.2018
- On-site dedicated Eckerd Connects Tech for three offices throughout the Tampa Bay area.
- Scheduled service calls according to customer location and urgency of need.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Set up user accounts and logins AD and Office365
Education
Associate of Arts - General Studies
St. Petersburg College
St. Petersburg, FL10-2012
Skills
- Operating system support
- Remote support
- Mobile device management
- Advanced troubleshooting
- Network troubleshooting
- User support
- Technical support
- Technical documentation
- Hardware and software installation
- Teamwork
- Customer service
- Problem-solving
- Multitasking
Certification
- CompTIA A+ - Computing Technology Industry Association.
- CompTIA Network+ - Computing Technology Industry Association.
- **Currently studying for the CCNA exam. The plan is to be CCNA-certified within the next 6 months.
Languages
Spanish
Timeline
Senior IT Support Engineer
Galen College of Nursing
02.2018 - Current
Field Services Engineer
IT Authorities
12.2015 - 01.2018
- CompTIA A+ - Computing Technology Industry Association.
- CompTIA Network+ - Computing Technology Industry Association.
- **Currently studying for the CCNA exam. The plan is to be CCNA-certified within the next 6 months.
Associate of Arts - General Studies
St. Petersburg College
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