Jose Vasquez
Kuna,ID
Summary
Dynamic leader with a proven track record, adept in staff management and customer engagement. Excelled in enhancing customer retention rates and streamlining operations to boost productivity. Skilled in problem-solving and fluent in Spanish, I bring a blend of hard and soft skills to drive team success and exceed performance goals.
Overview
22
22
years of professional experience
5
5
Certification
Work History
Department Manager
McDonalds
05.2016 - 04.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Customer Service Retention Specialist
DIRECTV
08.2012 - 12.2015
- Implemented targeted outreach offers to at-risk customers, resulting in higher retention rates.
- Managed high call volumes while maintaining a professional demeanor and effectively solving problems.
- Enhanced customer retention by addressing concerns and resolving issues in a timely manner.
- Increased customer account renewals through proactive account management and personalized offers.
Certified Shift Manager
McDonalds
03.2003 - 10.2012
- Managed shifts to improve operational procedures to increase productivity and profitability while tightly controlling costs.
- Assigned tasks and responsibilities to each employee on shift.
- Optimized labor costs by analyzing staffing needs based on historical data and projected business trends, making necessary adjustments as required.
Point of Sale Supervisor
Shopko Stores
08.1999 - 06.2002
- Collaborated with store managers to develop strategies for improving overall store performance and customer experience.
- Assisted in staff development, training new team members on point of sale systems and customer service expectations.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Warehouse Worker
Shopko Distribution Center
12.1998 - 08.1999
- Consistently lifted materials weighing as much as 75 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping to ShopKo stores.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Education
No Degree - Business Management
Boise State University
Boise, IDHigh School Diploma -
Meridian High School
Meridian05-2001
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Customer Engagement
- Retail Management
- Employee Scheduling
- Staff Hiring and Retention
- Fluent In Spanish
Certification
- Basic and Advanced Shift Management through McDonalds
- ServSafe Food safety
- ServSafe Alcohol safety
- City of Boise Alcohol Compliance
- State of Idaho Alcohol Compliance
Additional Information
Currently a sitting board member of a fundraising group for youth sports for the 3rd year. As a board member I am in charge of coordinating and staffing our fundraising parents to work in concession stands at events being held at Extra Mile Arena, Albertsons Stadium, Morrison Center and other Boise State venues. Secondary duty is to assist the board member that is in charge of coordinating and staffing for events at Ford Idaho Center and Nampa Civic Center.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Department Manager
McDonalds
05.2016 - 04.2021
Customer Service Retention Specialist
DIRECTV
08.2012 - 12.2015
Certified Shift Manager
McDonalds
03.2003 - 10.2012
Point of Sale Supervisor
Shopko Stores
08.1999 - 06.2002
Warehouse Worker
Shopko Distribution Center
12.1998 - 08.1999
No Degree - Business Management
Boise State University
High School Diploma -
Meridian High School