Jose Vazquez
Phoenix,AZ
Summary
Detail-oriented Distribution Manager experienced in warehouse management and inventory control within flooring products sector. Achieved efficient order fulfillment through meticulous inventory checks and accurate shipping documentation while fostering a compliant work environment by training staff on safety protocols. Enhanced workflow efficiency by resolving interdepartmental issues and implementing operational improvements that increased job satisfaction and productivity among team members.
Overview
1
1
Language
14
14
years of professional experience
Work History
Warehouse Distribution Supervisor
Big d floor covering
Phoenix, Az
08.2024 - 09.2026
- Supervised warehouse distribution teams for flooring product receiving and order fulfillment.
- Coordinated inventory checks for hardwood, vinyl, laminate, and tile materials to ensure stock availability and accuracy.
- Scheduled loading, staging, and dispatch of customer and store deliveries to optimize logistics and meet deadlines.
- Trained warehouse staff on safety, handling, and storage procedures.
- Monitored shipping paperwork and ensured order accuracy for Big D Floor Covering shipments to minimize errors and enhance customer satisfaction.
- Directed forklift use for pallet movement, truck loading, and product placement.
- Resolved warehouse workflow issues with sales and delivery departments.
- Maintained clean, organized storage areas for flooring inventory and supplies.
Trainer Assessor
Big d floor covering
Phoenix, Az
12.2018 - 08.2024
- Assessed flooring apprentices against competency standards and workplace assessment criteria.
- Delivered practical training on tile, vinyl, and hard surface installation methods.
- Planned assessment schedules with Big d floor covering supervisors and site teams.
- Coached employees on safety practices, tools, and material handling.
- Developed training plans for new starters across floor covering projects.
- Maintained assessment records, training logs, and compliance documents.
- Supported Big d floor covering staff with clear feedback and job instruction.
- Collaborated with subject matter experts to ensure curriculum content is up-to-date.
- Provided advice on best practices related to the teaching and learning environment.
- Maintained accurate records of training delivery, student performance evaluations and attendance reports.
- Assisted with the preparation of lesson plans, course material and handouts.
- Organized and facilitated classroom activities, field trips, simulations and other learning experiences.
- Monitored learner progress through observation, assessment tools and one-on-one meetings.
Store Manager
Big d floor covering
Phoenix, Az
10.2015 - 12.2018
- Managed daily showroom operations at Big d floor covering.
- Supervised sales staff and supported customer flooring selections.
- Coordinated inventory, ordering, and receiving for flooring materials.
- Scheduled team shifts and assigned store responsibilities.
- Trained associates on product knowledge and service standards.
- Handled customer concerns and resolved sales issues.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Assistant Manager
Big d floor covering
Phoenix, Az
02.2014 - 10.2015
- Supervised daily operations including scheduling shifts, assigning duties.
- Supervised daily showroom operations for Big D Floor Covering.
- Coordinated flooring sales support and customer service requests.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer concerns with clear communication and follow-up.
- Trained staff on flooring products, service standards, and procedures.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Reviewed orders, measurements, and product details for accuracy.
- Supported inventory checks and material staging for projects.
- Assisted store management with team scheduling and workflow.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
Customer Service Representative
Big d floor covering
Phoenix, Arizona
06.2012 - 02.2014
- Assisted customers with flooring selections and product questions at Big d floor covering.
- Answered phone calls and directed inquiries to sales and installation teams.
- Processed customer orders, quotes, and special requests with care.
- Resolved customer concerns about products, service, and order details.
- Coordinated with warehouse staff on inventory and order preparation.
- Supported showroom operations with samples, displays, and customer follow-up.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Promoted available products and services to customers during service, account management and order calls.
Education
Ombudsman
Phoenix, AzSkills
- Warehouse management
- Inventory management
- Inventory control
- Shipping documentation
- Order fulfillment
- Shipping and receiving
- Order picking
- Forklift operation
- Quality management
- Team supervision
- Staff supervision
- Staff coaching
- Problem solving
- Effective communication
Languages
Spanish
Professional
Timeline
Warehouse Distribution Supervisor
Big d floor covering
08.2024 - 09.2026
Trainer Assessor
Big d floor covering
12.2018 - 08.2024
Store Manager
Big d floor covering
10.2015 - 12.2018
Assistant Manager
Big d floor covering
02.2014 - 10.2015
Customer Service Representative
Big d floor covering
06.2012 - 02.2014
Ombudsman