Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic

Jose Vega

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Hardworking and passionate job seeker with strong organizational skills eager to secure Customer Solutions Specialist position. Ready to help team achieve company goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Technical Coordinator, Automation Implementation

Emerson Automation Solutions
12.2022 - Current
  • Oversaw work of technical team and tracked progress against assignment objectives.
  • Established troubleshooting strategies to help team members deal swiftly with common problems.
  • Managed projects, ticketing and CRM tracking to document support and control workflows.
  • Delivered service levels in line with agreements by coordinating on-site support or remote assistance.
  • Handled escalated calls for technical support to back up team members.
  • Improved success of technical team in handling support requirements by enhancing workflows and optimizing SOPs.
  • Managed maintenance procedures to keep networked devices performing optimally.
  • Arranged installations with associated resource management and schedule coordination.
  • Wrote, updated and maintained project documentation.
  • Partnered with project team members to identify and quickly address problems.
  • Communicated project updates to stakeholders at all levels.
  • Resolved staff conflicts and identified potential areas of improvement.
  • Established and enforced project timelines and deadlines.
  • Organized procedures for supporting hardware, software and mobile devices for users.
  • Updated customers and senior leaders on progress and roadblocks.

Customer Service Project Manager

Emerson Automation Solutions
05.2021 - 01.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Followed through with client requests to resolve problems.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Researched and corrected customer concerns to promote company loyalty.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Created and reviewed invoices to confirm accuracy.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Analyzed project performance data to identify areas of improvement.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

Automation Services Regional Supervisor

Emerson Automation Solutions
07.2019 - 05.2021
  • Generated weekly reports detailing KPIs and operational data.
  • Oversaw initiatives to drive success in revenue, customer acquisition and cost-reduction objectives.
  • Implemented, updates and enforced company policies for standardized operations.
  • Directed training, promotions and employee motivation to minimize turnover and maximize productivity.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.

Automation Services Field Supervisor

Emerson Automation Solutions
04.2019 - 07.2019
  • Supervised field operations teams to complete projects within established timelines.
  • Monitored employee performance for compliance with regulations and policies.
  • Presented weekly and monthly performance reports to demonstrate team progress.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Kept teams on task to complete milestones on time.
  • Met with customers to resolve issues and build productive relationships.
  • Investigated issues and developed effective solutions.
  • Evaluated performance and progress, and made proactive adjustments.
  • Built and nurtured relationships with customers and vendors to maximize profit potential.
  • Resolved customer complaints to maintain satisfaction and loyalty.
  • Completed site checks and leveraged computerized applications to document or record findings.
  • Developed and implemented effective strategies to maximize productivity and minimize costs.
  • Identified development and improvement areas and set up training to bridge learning gaps.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Tracked sales progress and motivated teams to achieve targets.
  • Mentored team members in best practices to increase sales performance.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Inspected equipment and tools used for safe operation.
  • Negotiated contracts, rates and terms with vendors to achieve competitive pricing.
  • Created and implemented plans to maximize efficiency of workers.
  • Supported construction and extraction workers to facilitate timely completion of projects.
  • Sourced suppliers and purchased necessary materials for work.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.

Sergeant of Marines

United States Marine Corps
11.2007 - 08.2011
  • Managed safe handling of firearms, chemical agents and ammunition.
  • Demonstrated working knowledge of firearms, firearm safety and key control procedures.
  • Completed investigations to include disciplinary reports, grievances and suspected thefts.
  • Verified documentation of equipment on arsenal issue log and maintained ammunition logs.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Executed tactical operations with accuracy and control.
  • Planned and coordinated tactical movements of personnel and equipment.
  • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
  • Developed communication documents, policies and required correspondence and maintained records accurately.

Education

Associate of Arts - Interdisciplinary Studies

South Texas College
Mcallen, TX
03.2024

High School Diploma -

La Joya High School
La Joya, TX
06.2006

Skills

  • Technology Implementation
  • Performance Monitoring
  • Testing and Troubleshooting
  • Complex Problem Solving
  • Project Management
  • Customer Service
  • Documentation and Reporting
  • Customer Needs Assessment
  • Requirements Gathering
  • Client Relations
  • Scope Development

Accomplishments

  • Promoted to Regional Field Supervisor after 2 successful years as Field Supervisor.
  • 4 time recipient of Zedi (Living the Values Awards)
  • Supervised team of 8 Field Technicians.
  • Collaborated with Zedi-Customer Solutions Engineers in the development of SOC for large scale projects such as BPX, INPEX, Texas American Resources.
  • Honorably Discharged from United States Marine Corps in 2011

Certification

  • Apprentice Electrical License - Texas
  • ABB TotalFlow Level 1 Certification
  • ABB TotalFlow Level 2 Certification
  • School of Infantry- USMC (2008)

Additional Information

Volunteering: Mcallen Independent School District- Migrant Department


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Technical Coordinator, Automation Implementation

Emerson Automation Solutions
12.2022 - Current

Customer Service Project Manager

Emerson Automation Solutions
05.2021 - 01.2023

Automation Services Regional Supervisor

Emerson Automation Solutions
07.2019 - 05.2021

Automation Services Field Supervisor

Emerson Automation Solutions
04.2019 - 07.2019

Sergeant of Marines

United States Marine Corps
11.2007 - 08.2011

Associate of Arts - Interdisciplinary Studies

South Texas College

High School Diploma -

La Joya High School

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Jose Vega