Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jose Velasquez

Newport News,Virginia

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

17
17
years of professional experience

Work History

Car Sales Consultant

FIRST TEAM HAMPTON CHEVROLET
01.2021 - Current
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Answered telephone and email inquiries from potential customers.
  • Prepared purchased vehicles and completed final delivery checks.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Life Insurance Agent

PHP Agency Inc.
12.2020 - 07.2021
  • Maintained high standards of customer service by building relationships with clients.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Bartender and Food Service Server

Thimble Shoals Salsa Inc.
02.2018 - 02.2021
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Bartender Manager

Plaza Azteca Hampton
01.2015 - 12.2017
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Assistant Manager

Plaza Azteca Granby
01.2012 - 12.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.

Assistant Manager

GBM IBM FOR LATIN AMERICA
03.2006 - 12.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Reports of SlA And Satisfaction with our clientele.
  • Created employee schedules to align coverage with forecasted demands.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

GED -

Newport News
06.2019

Associate of Applied Science - Marketing

Universidad Dr Jose Matias Delgado
San Salvador
08.2007

Skills

  • Effective Customer Communication
  • Registration Procedures
  • Retail Metrics and Goals
  • Computer Proficiency and Microsoft Office
  • Team Collaboration
  • Customer Service
  • Building Customer Loyalty
  • Customer Needs Assessments

Accomplishments

  • Average of 15 cars or more during 2 years.
  • Maintained over 96% of customer Satisfaction during almost 3 years.
  • Achieve being on the top 3 producers during 2021 and 2022.
  • Close ratio over 40%. during this years.

Languages

Spanish
Native or Bilingual

Timeline

Car Sales Consultant

FIRST TEAM HAMPTON CHEVROLET
01.2021 - Current

Life Insurance Agent

PHP Agency Inc.
12.2020 - 07.2021

Bartender and Food Service Server

Thimble Shoals Salsa Inc.
02.2018 - 02.2021

Bartender Manager

Plaza Azteca Hampton
01.2015 - 12.2017

Assistant Manager

Plaza Azteca Granby
01.2012 - 12.2014

Assistant Manager

GBM IBM FOR LATIN AMERICA
03.2006 - 12.2008

GED -

Newport News

Associate of Applied Science - Marketing

Universidad Dr Jose Matias Delgado

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