Jose Velasquez
Cicero,IL
Summary
20Yrs of experience as a Sr. Field Service technician. Looking to secure a Maintenance/Electrical Supervisor position where my seasoned interpersonal and analytical skill will be utilized; as well where opportunities exist to grow and be exposed to more challenging aspects of the manufacturing and production field.
Professional field service engineer with extensive experience in troubleshooting, maintaining, and repairing complex mechanical and electrical systems. Proven ability to collaborate effectively with team members and adapt to dynamic situations to achieve optimal results. Known for strong analytical skills, technical expertise, and dependable work ethic. Highly skilled in diagnostics, system installations, and customer service, ensuring high satisfaction and operational efficiency.
Overview
25
25
years of professional experience
Work History
Sr. Field Service Engineer
HP Inc
Chicago, IL
09.2015 - Current
- Troubleshoot Electrical/Mechanical at high level
- Provide Clients with fast and accurate service
- Provide complete services from daily service calls to System tear downs, upgrades and new installations
- Mentor junior technicians
- Plan, forecasting, and problem solve at high level with +85% first visit repairs
- Estimates of work hours, materials, and resources required for projects
- Maintain communication with other departments, management with problems that may restrict the efficiency of operation.
- Easily cope with stressful situations
- Met all productivity Goals set by HP Indigo management
- Assist Remote Support Team with Service Calls
- Train customers to be more productive
Sr. Service Technician
Gunther International, LTD
Wheeling, IL
01.2006 - 09.2015
- Electro/Mechanical/Pneumatic Troubleshooting.
- Onsite fabricate parts
- Provide technical support, training and customer service to on-site customers focusing on bulk mailing production.
- Completing monthly preventative maintenance procedures as outlined in the policy
- Performed necessary adjustments to any and all equipment to ensure top performance.
- Keep inventory accurate and cost effective
- Serviced third party equipment that included high-speed cutters, postage meters, and stitchers from companies like CEM S.p.A, Pitney Bowes, and Deluxe Stitcher.
- Traveled to support remote facilities- Michigan, Minnesota, Indiana and across the nation when needed.
- Assisted all- shifts as needed to cover sick/vacation times
- On call on a rotating schedule for weeks at times.
Internal Customer Service Representative
CDW Corp
Vernon Hills, IL
01.2002 - 01.2006
- Assist CDW Sales teams with Purchasing, Inventory, technical, and logistics issues and questions.
- Worked with Vendors to complete multi-million dollar orders from companies like HP, Canon, Cisco, and IBM.
- IBM AS/400, IT Clarify trained.
- Processed orders and returns efficiently using CRM software, ensuring accuracy in transactions.
- Collaborated with cross-functional teams to address complex customer issues and streamline solutions.
- Trained new team members on service protocols and system navigation for improved onboarding experience.
Asbestos Technician
Ramsco Environmental
Chicago, IL
01.2001 - 01.2002
- Sealed areas contaminated with asbestos and other toxic materials.
- Remove, disposal of Asbestos, and Lead materials in safe way following EPA rules.
- Asbestos and lead certified in state on Illinois.
- Conducted asbestos inspections to ensure compliance with safety regulations and industry standards.
- Coordinated with project managers to optimize workflow and resource allocation during remediation efforts.
Education
Diploma - Electronics Technician, Electrical Maintenance
Coyne American Institute
Chicago, IL01-2005
Skills
- Functional Knowledge working with Oscilloscopes, DMMS, Hand Meters, Power Tools, and Presses
- Mechanically, Pneumatic, and Electrically inclined
- AC/DC circuits 5V-24V DC to 110V-440V AC 3 phase systems
- Chain and belt conveyor systems
- Servomotors and Encoder systems
- Service Chiller units, Heat Exchangers, Oil/Glycol Heat Pumps
- Stitchers, Postage Meters, and Camera Readers
- Fiber optic, optical, Laser, and Photo Sensor
- Working Knowledge of Microsoft Office Applications
- LOTO / PPE
- Performance optimization
- Equipment installation and repair
Languages
English
Native or Bilingual
Timeline
Sr. Field Service Engineer
HP Inc
09.2015 - Current
Sr. Service Technician
Gunther International, LTD
01.2006 - 09.2015
Internal Customer Service Representative
CDW Corp
01.2002 - 01.2006
Asbestos Technician
Ramsco Environmental
01.2001 - 01.2002
Diploma - Electronics Technician, Electrical Maintenance
Coyne American Institute