Jose Velazquez
Hockley,TX
Summary
With a proven track record at HPR Inc., I excel in operations and sales management, blending strategic planning and team leadership to surpass goals. Leveraging skills in logistics management and customer service, I've consistently enhanced profitability and operational efficiency, achieving top performer status by exceeding sales targets. Results-driven operations management professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager of Operations
HPR Inc.
05.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
Sales Manager
Toyota Motor
11.2018 - 03.2021
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Sales Agent
Aurora
02.2016 - 07.2017
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
High School Diploma -
Rudiannette Collage
Caguas PR05-2010
Skills
- Logistics Management
- Cross-functional coordination
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
- Operations Management
- Strategic Planning
- Goal Setting
- Inventory Management
- Operations Oversight
- Schedule Management
- Inventory Control
- Delegation
- Data Management
Accomplishments
- Reduced operational expenses by 35% by streamlining branch operations.
- Reduced lost workdays and recordable incidents to 0 by implementing a safety awareness program.
Certification
- Financial Risk Manager (FRM) - Global Association of Risk Professionals.
- Supply Chain Professional (CSCP) - APICS.
- Google Analytics Individual Qualification – Google.
- Senior Professional in Human Resources (SPHR) - HR Certification Institute.
- Certified Manager (CM) - Institute of Certified Professional Managers.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Manager of Operations
HPR Inc.
05.2021 - Current
Sales Manager
Toyota Motor
11.2018 - 03.2021
Sales Agent
Aurora
02.2016 - 07.2017
High School Diploma -
Rudiannette Collage
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