Jose Velez
Cocoa,FL
Summary
Dynamic leader with a proven track record at Sam's Club, enhancing team productivity and operational efficiency through expert decision-making and staff development. Excelled in inventory management and fostering employee relations, achieving significant improvements in performance and customer satisfaction. Fluent in English and Spanish, adept at steering diverse teams towards exceeding targets. Proactive Fresh Food Manager with expertise in running smooth and successful fresh food department. Matches employees to tasks to boost productivity across workforce. Forward-thinking and resourceful with results-driven mentality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fresh Assistant Manager
Sam's Club
06.2023 - Current
- Increased employee productivity through strategic delegation of tasks and clear communication of expectations for each role.
- Maintained high levels of cleanliness and organization within the store premises to adhere to health and safety standards.
- Fostered a positive work environment by addressing employee issues promptly and maintaining open communication channels.
- Achieved optimal staffing levels by effectively scheduling associates according to peak hours, special events or promotions.
- Completed cycle counts and monthly inventory.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Ensured smooth store functioning with thorough inventory management, product stocking, and timely order placements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Fresh Assistant Manager
Sam's Club
05.2022 - 06.2023
- Increased employee productivity through strategic delegation of tasks and clear communication of expectations for each role.
- Maintained high levels of cleanliness and organization within the store premises to adhere to health and safety standards.
- Fostered a positive work environment by addressing employee issues promptly and maintaining open communication channels.
- Achieved optimal staffing levels by effectively scheduling associates according to peak hours, special events or promotions.
- Ensured smooth store functioning with thorough inventory management, product stocking, and timely order placements.
- Contributed to a positive store culture by leading by example, demonstrating strong work ethic, and maintaining high standards of professionalism.
- Developed a strong team of employees through regular training, performance evaluations, and feedback sessions.
- Determined and implemented appropriate productivity, quality and service goals.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Tire Center Supervisor
Sam's Club
04.2021 - 05.2022
- Continuously assessed competitor offerings and pricing strategies in order to maintain a competitive edge within the local market.
- Established open communication channels with staff members, promoting a positive work environment where everyone felt valued and heard.
- Oversaw daily financial transactions including cash handling, credit card processing, and invoice reconciliation to maintain accurate records.
- Communicated and maintained stock and appointments for industrial customers.
- Developed and maintained positive relationships with product and equipment vendors.
- Increased overall customer satisfaction by implementing efficient tire center operations and providing exceptional service.
- Changed tires for first responders and performed repairs on drop-in basis, increasing priority for first responders.
- Managed processes, equipment, employees, safety and housekeeping of area, meeting production quality and quantity standards on shift.
- Controlled inventory of tire installation equipment, obtaining and disposing of equipment as appropriate and educating staff on safe and proper operation of tire bay equipment.
- Assisted customers with finding best tires for driving needs and specific vehicles.
- Delegated tasks and managed workload for employees based on daily and weekly schedules.
- Managed scheduling for staff to ensure adequate coverage during peak hours, optimizing team productivity while minimizing labor costs.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth within the company.
Produce Team Lead
Sam's Club
02.2013 - 04.2021
- Facilitated smooth transitions during staff turnover periods by cross-training employees on various responsibilities within the department, ensuring minimal disruption to daily operations.
- Managed daily operations within the department, including scheduling staff shifts and delegating tasks appropriately based on individual strengths.
- Reduced waste levels with diligent monitoring of expiration dates and proper storage procedures.
- Streamlined ordering processes for optimized inventory levels, ensuring a consistent supply of fresh produce.
Education
Bachelor - Electrician
Mech Tech College
Caguas PR05.2000
High School Diploma -
Voc. Rep. Costa Rica
Caguas PR03.1993
Skills
- Decision-making capabilities
- Staff Training and Development
- Employee Relations
- Technical skills
- Team building expertise
- Stock Rotation
- Food safety understanding
- Merchandising Strategies
- Inventory Management
- Food Safety Standards
- Monthly inventory
- Coordinating schedules
- Department operations
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- Problem Resolution
- Scheduling and Coordinating
- Staff Development
- Shift Scheduling
- Performance Tracking and Evaluation
- Onboarding and Orientation
- Bilingual English/Spanish
Certification
Food Safety Certification
Languages
Spanish
Native or Bilingual
Timeline
Fresh Assistant Manager
Sam's Club
06.2023 - Current
Fresh Assistant Manager
Sam's Club
05.2022 - 06.2023
Tire Center Supervisor
Sam's Club
04.2021 - 05.2022
Produce Team Lead
Sam's Club
02.2013 - 04.2021
Bachelor - Electrician
Mech Tech College
High School Diploma -
Voc. Rep. Costa Rica