Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JOSE VENTURA

Brooklyn,NY

Summary

Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

10
10
years of professional experience

Work History

Property Management Lead Administrator

Betances RAD LLC
03.2018 - 07.2022
  • Handled approximately 75-100 daily tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained 1,000+ original leases and renewal documents in digital and hardcopy format for property management office.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Conducted invoicing and investigated accounts receivables discrepancies.
  • Maintained daily reports and advised executive leaders in decision-making processes.

Operations Manager

Massimo Dutti
Manhattan, NY
12.2014 - 03.2018
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and register totals.
  • Responded to telephone, email, and in-person inquiries regarding merchandise, store/brand information and client concerns.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.

Uber Driver

Uber
New York, NY
11.2017 - 08.2020
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Education

Bachelor of Science - Computer And Information Sciences

CUNY New York City College Of Technology
Brooklyn, NY
12.2023

Skills

  • MS Suite (Office, Powerpoint, Excel)
  • Bilingual (Fluent in English and Spanish)
  • Report preparation
  • Complaint resolution
  • Legal Issue Resolution
  • Property Management Systems
  • Complaints Investigation
  • Tenant Relations
  • Financial Budgeting and Reporting
  • Rent Collection

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Property Management Lead Administrator

Betances RAD LLC
03.2018 - 07.2022

Uber Driver

Uber
11.2017 - 08.2020

Operations Manager

Massimo Dutti
12.2014 - 03.2018

Bachelor of Science - Computer And Information Sciences

CUNY New York City College Of Technology

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JOSE VENTURA