Jose Ventura
Sales Person / leader / CEO
Houston,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Inside Sales / Asset Recovery Representative
Swissfluid USA
09.2014 - 07.2023
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Utilized various software programs to efficiently manage account information and track progress towards collection goals.
- Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
- Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Inside Sales / Asset Recovery Representative
Jerzy Supply
11.2012 - 09.2014
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Enhanced company reputation by professionally handling sensitive financial matters.
- Increased recovery rates with consistent follow-up on overdue accounts.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Identified potential high-risk accounts through thorough analysis, minimizing company losses.
- Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
Salesperson
Realm Real Estate Professionals
01.2006 - 01.2012
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Organized promotional events that showcased products while driving brand awareness and generating leads.
- Grew market share within the territory by strategically targeting untapped segments of the market.
Education
High School Diploma -
Spring Woods High School
Houston, TXBachelor of Science - Business Administration And Management - In Progress
University of The People
Pasadena, CASkills
- Credit Adjustments
- Debt Management
- Collections Processing
- Persuasive Negotiator
- Exceptional Customer Service
- Analytical Thinking
- Revenue Growth
- Active Listening
- Time Management
- Sales Expertise
- Prospect Follow-Up
- Analytical Problem Solver
- Organized and Efficient
- Cold Calling
- Communication Positive and Professional
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Inside Sales / Asset Recovery Representative
Swissfluid USA
09.2014 - 07.2023
Inside Sales / Asset Recovery Representative
Jerzy Supply
11.2012 - 09.2014
Salesperson
Realm Real Estate Professionals
01.2006 - 01.2012
High School Diploma -
Spring Woods High School
Bachelor of Science - Business Administration And Management - In Progress
University of The People