JOSE VENTURA
Tampa,FL
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
10
10
years of professional experience
Work History
Founder/CEO
JAVO LLC -Real Estate Investments
2018.12 - 2024.06
- Built a strong network of real estate industry contacts to facilitate business growth, explore joint ventures, and secure valuable partnerships.
- Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Created systems and procedures to streamline business processes and optimize resources.
- Mentored and developed employees to achieve their full potential, fostering a positive work environment that encouraged collaboration and teamwork.
Senior IT Systems Administrator
Wavecrest Management Team
2021.01 - 2023.01
- Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Evaluated emerging technologies for potential integration into existing systems architecture that could offer additional benefits or improvements.
- Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.
Warehouse Manager
Amazon
2018.07 - 2020.12
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
Customer Service Manager
Massimo Dutti, Inditex
2014.12 - 2018.03
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Generated, compiled and distributed reports of sales leads and up-sell opportunities.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Enforced adherence with company policies among customer service team members to maintain consistent service provision.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
Education
Associate of Science - Business Administration
CUNY Queensborough Community College
New York, NY05.2014
Skills
- MS Suite (Office, Powerpoint, Excel)
- Adaptability and Flexibility
- System Troubleshooting
- Hardware Installation
- Application support
- Attention to Detail
- Time Management
- Effective Decision Making
- Operational Excellence
- Customer Focus
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior IT Systems Administrator
Wavecrest Management Team
2021.01 - 2023.01
Founder/CEO
JAVO LLC -Real Estate Investments
2018.12 - 2024.06
Warehouse Manager
Amazon
2018.07 - 2020.12
Customer Service Manager
Massimo Dutti, Inditex
2014.12 - 2018.03
Associate of Science - Business Administration
CUNY Queensborough Community College
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