Jose Ventura

Sales Associate

Footlocker Retail

05.2019 - Current

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
Operated cash register to process payments and provided receipts to establish proof of transaction.
Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Registered customer information on database to enable tracking history and maintain accurate records.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Built customer loyalty and retention by delivering excellent shopping experiences.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Monitored customers for signs of security concerns and escalated issues to management.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.