Jose Vera
Allentown,NJ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Strong work ethic, adaptability, and exceptional communication skills. Skilled in working under pressure and adapting to new situations.
Overview
4
4
years of professional experience
Work History
Package Handler Trainer
Fed Ex Ground
Robbinsville, NJ
07.2022 - Current
- Provided hands-on instruction to package handlers on proper handling techniques for packages of all sizes, shapes, weights, and fragility.
- Followed safety protocols while working in a fast-paced environment to prevent accidents or injuries.
- Collaborated with team members to ensure efficient operations and high productivity levels within the warehouse.
- Monitored performance of trainees during training sessions to identify areas that needed improvement or further instruction.
- Participated in meetings with other trainers to discuss best practices, to ensure efficient operations.
- Reported safety or workflow concerns to leadership for further investigation.
Crew Trainer
McDonald's
Robbinsville, NJ
10.2020 - 07.2022
- Trained crew members on specific customer needs, keeping drive-thru times below 120 seconds and maintaining customer satisfaction.
- Trained new crew members on company policies, procedures, safety guidelines, and informed training needs to the training manager.
- Provided constructive feedback and coaching to employees needing improvement in performance.
- Demonstrated effective communication skills while working with diverse team members.
- Fostered a positive work environment by promoting respect, inclusivity, and open communication among team members.
- Guided employees through difficult situations by offering advice or sharing personal experiences, when appropriate.
Education
High School Diploma -
Allentown High School
Allentown, NJ06-2021
Skills
- Team Leadership
- Excellent Teamwork & Communication
- Great Workplace Safety Awareness
- Proficient Time Management & Multitasking
- Works Well Under Pressure
- Employee Training
- Outstanding Customer Service
- Loading trailers efficiently
Accomplishments
- Outbound package handler of the month (January 2023)
- Package handler trainer of the month (December 2023)
- Package handler Peak All Star (2023)
- Package handler trainer Peak All Star (2024)
- Numerous QRP certificates
Timeline
Package Handler Trainer
Fed Ex Ground
07.2022 - Current
Crew Trainer
McDonald's
10.2020 - 07.2022
High School Diploma -
Allentown High School