Jose Vera
Allentown,NJ
Summary
Dynamic leader with a proven track record at FedEx Ground, excelling in team leadership and operational efficiency. Achieved a 98.8% scan accuracy rate, showcasing proficiency in workflow optimization and multitasking. Renowned for fostering excellent teamwork and communication, ensuring peak performance and safety in high-pressure environments. Strengths include strong leadership abilities, organizational skills, and a keen focus on operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Fed Ex Ground
Fairless Hills, PA
09.2024 - Current
- Team Leadership & Performance: Managed teams of 5 to 20 employees, ensuring high productivity and operational efficiency in a fast-paced environment.
- Peak Season Management: Successfully handled increased volume during peak periods by optimizing staffing, resources, and workflow strategies.
- Efficiency & Workflow Optimization: Maintained a 98.8% scan accuracy rate while keeping lane fulls out, ensuring seamless package flow, and maximizing throughput.
- Operational Excellence: Consistently exceeded package throughput targets, contributing to overall facility efficiency, and on-time delivery.
- Safety and Compliance: Maintained a zero-injury record in assigned areas by enforcing strict safety protocols and training best practices.
- Process Improvement: Proactively identified and resolved bottlenecks to enhance workflow, reduce processing time, and reduce errors and delays.
- Equipment & Certification: Certified in tugger cart operations, ensuring safe and efficient material handling within the facility.
Package Handler Trainer
Fed Ex Ground
Robbinsville, NJ
07.2022 - Current
- Provided hands-on instruction to package handlers on proper handling techniques for packages of all sizes, shapes, weights, and fragility.
- Followed safety protocols while working in a fast-paced environment to prevent accidents or injuries.
- Collaborated with team members to ensure efficient operations and high productivity levels within the warehouse.
- Monitored performance of trainees during training sessions to identify areas that needed improvement or further instruction.
- Participated in meetings with other trainers to discuss best practices, to ensure efficient operations.
- Reported safety or workflow concerns to leadership for further investigation.
Crew Trainer
McDonald's
Robbinsville, NJ
10.2020 - 07.2022
- Trained crew members on specific customer needs, keeping drive-thru times below 120 seconds and maintaining customer satisfaction.
- Trained new crew members on company policies, procedures, safety guidelines, and informed training needs to the training manager.
- Provided constructive feedback and coaching to employees needing improvement in performance.
- Demonstrated effective communication skills while working with diverse team members.
- Fostered a positive work environment by promoting respect, inclusivity, and open communication among team members.
- Guided employees through difficult situations by offering advice or sharing personal experiences, when appropriate.
Education
EPA - HVAC
Fortis Institute
Lawrenceville, NJ01-2026
High School Diploma -
Allentown High School
Allentown, NJ06-2021
Skills
- Team Leadership
- Excellent teamwork and communication
- Proficient in time management and multitasking
- Works well under pressure
- Employee cross-training
- Customer service and engagement
- Performance and safety monitoring
- Problem-solving, workflow optimization
Accomplishments
- Outbound package handler of the month (January 2023)
- Package handler trainer of the month (December 2023)
- Package handler Peak All Star (2023)
- Package handler trainer Peak All Star (2024)
- Numerous QRP certificates
Certification
- Tugger License
References
References available upon request.
Timeline
Operations Supervisor
Fed Ex Ground
09.2024 - Current
Package Handler Trainer
Fed Ex Ground
07.2022 - Current
Crew Trainer
McDonald's
10.2020 - 07.2022
EPA - HVAC
Fortis Institute
High School Diploma -
Allentown High School
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