Jose Vergara

• Financial Management: Assisted overseeing labor forecasting, scheduling, and payroll for 30+ FOH employees, aligning staffing with sales forecasts, and controlling costs. Tracked and reported on key KPIs to ensure financial efficiency across daily operations.
• Operations Management
  I oversee daily front-of-house operations, managing a team of over 100 employees. My responsibilities include scheduling, labor allocation, and KPI analysis to align staffing with forecasted sales while maintaining efficient labor percentages. I work closely with the events and kitchen teams to ensure smooth execution during peak hours and large-scale events.
• Training & Development
  I design and deliver training programs to improve service standards and guest engagement. This includes preparing banquet servers and FOH staff for evolving service needs and high-volume events. I also mentor team leads to strengthen leadership skills and consistency across shifts.
• Venue Launch Leadership: Supported major venue transitions and large-scale event launches by training staff, managing labor alignment, and ensuring readiness for opening. Implemented process improvements to streamline service delivery and enhance the guest experience.

As a Team Lead I directed daily FOH operations, supported staff coverage, and handled guest relations to ensure smooth service. I trained and mentored new employees, promoted consistency across shifts, and supported private events by aligning resources with client expectations.

As an Office Administrator I coordinated payroll, schedules, and records to support both FOH and BOH operations. I streamlined communications between departments, maintained inventory systems, and reduced administrative errors by standardizing reporting processes.