Summary
Overview
Work History
Education
Skills
System Proficiency
Timeline
Generic

Jose Vicencio

Wildomar,CA

Summary

Methodical network administrator with 20 years of experience in supporting server environments. Resourceful in managing network infrastructure and optimizing environment while reducing redundancy. Capable in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Excellent communicator when interfacing with other teams, vendors and end-users.

Overview

39
39
years of professional experience

Work History

Sr.Technical Specialist

Zensar
02.2019 - Current
  • Re-image and configure laptop/desktops, setup phones
  • Troubleshoots, service computers, servers, networked workstations, and related network equipment and software used in R&D engineering lab environments
  • Provides technical support and helpdesk functions that relate to computer hardware and software, data communications, and connectivity issues
  • Provide remote support via TeamViewer to hybrid work environment
  • Application support adding users to proper security group based on job function.

Network Supervisor/Sr. Network Administrator

CareFusion, Yorba Linda, California (Currently Vyaire Healthcare)
04.2007 - 02.2019
  • Supervise the implementation and maintenance of the computing needs
  • Manage information technology and computer systems in Yorba Linda facility and data center
  • Plan, organize, control and implement IT projects as well as day to day activities in a routine manner
  • Work in coordination with global infrastructure and applications teams
  • Implement and coordinate systems, policies and procedures
  • Ensure security of data, network access and backup systems
  • Act in alignment with user needs and system functionality to contribute to organizational policy
  • Identify problematic areas and work with Global IT to fix the issues
  • Preserve assets, information security and control structures
  • Manage local IT helpdesk and SLA.

Systems Administrator

Global Domains International, Carlsbad, California
12.2006 - 04.2007
  • Responsibilities include maintaining and monitoring LAN and co-locations at SAVVIS and Internap
  • Manage, monitor and configure exchange servers, maintain VOIP PBX, modify DNS configurations, assists with the development of bid specifications for purchases, server OS installation and initial configuration of windows 2003 and linux servers, assist with review and planning of computer systems network design, connectivity and implementation of hardware and software
  • Provide technical support to all departments as needed
  • Troubleshoot network problems or system failures involving hardware or software
  • Maintaining system backups and network documentation.

Support Engineer

Plant Equipment, Inc., Temecula, California
05.2005 - 12.2006
  • Primarily responsible for performing and assisting in system architecture, design, and remote site monitoring efforts associated with telephony and/or computer telephony integration (CTI) technologies; providing technical expertise for resolution of complex problems
  • Using sophisticated tools to manage maintain and reload PC applications on remote networks and their associated peripherals
  • Generate and maintain site specific reports required to show alarms received and their associated resolutions, as well as site specific reports regarding asset information, system performance, hardware and software inventories, and system configurations
  • Work closely with Technical Support Group resolving site issues, and Project Managers in developing schedules for service deployment
  • Setup, configure, monitor and support PSAP network, PBX, servers and workstations

Network Administrator

SensorMedics, Yorba Linda, California (Viasys Healthcare, Inc)
02.1999 - 05.2005
  • Promoted from network/software support specialist in January 1999
  • Successfully migrated NT and exchange servers to corporate active directory, maintained and documented WAN/LAN configuration changes, administer user accounts
  • Perform system auditing per Sarbanes-Oxley guidelines
  • Monitor system configurations and network issues
  • Identifies, troubleshoots and correct PC, LAN and LAN-to-WAN related problems
  • Ensures that accounts and access privileges remain consistent to security policies and other user requirements
  • Routinely handles day-to-day administration of LAN accounts
  • Prepares and presents both written and oral reports, detailing status of projects and LAN issues and concerns
  • Prepares and maintains WAN/LAN documentation and project plans
  • Aggressively and independently follows networking industry, learning new technologies and products for use in LAN environment
  • Administration of Windows NT/2000 /2003 and Exchange environment on desktop and server
  • Identify and troubleshoot moderate to complex problems with network and user software programs
  • Reload, configure, maintain, monitor servers and workstations
  • Involves use of problem management database.

Network/Software Support Specialist

SensorMedics, Yorba Linda, California
03.1998 - 01.1999
  • Promoted from configuration technician in March 1998
  • Install new and upgrade existing Personal Computers as well as troubleshooting and repair user computers
  • Evaluate, Install, Train and modify Company approved user programs including Word, Excel, PowerPoint, Access, and Email
  • Includes programming in Access and creating Macros for Word and Excel
  • Identify and troubleshoot moderate to complex problems with network and user software programs
  • Involves use of problem management database
  • Write, test, and debug program as required by company needs or evaluate offshelf software to meet company’s needs
  • Perform Network administrative functions such as adding new users and assigning security, performing systems backups, and running specific jobs on the manufacturing systems
  • Implement, coordinate, contribute and assist with other projects as assigned, including team participation.

Configuration Technician

SensorMedics, Yorba Linda, California
03.1996 - 03.1998
  • Duties include configuring desktops, laptops according to customer’s requirements
  • Setup Windows 95, MS office, options, install hardware, software, setup printers, setup workstation and servers, configure network adapters, interface with engineering on specific problems, assist with service related problems, issue non conformance reports, interface with computer manufacturer on specific discrepancies, troubleshoot and repair desktops, laptops, implement engineering change requests when needed
  • Write procedures and train personnel.
  • Participated in quality assurance testing activities prior to deployment into production environments to validate proper functionality of new systems or components following configuration changes made within them earlier on beforehand accordingly along such lines thereof consistently throughout each step taken altogether.

Quality Assurance Technician

SensorMedics, Yorba Linda, California
08.1995 - 03.1996
  • Performing failure analysis of 3100A high Frequency Oscillatory Ventilator, performing acceptance tests, maintaining documentation, performing vendor audits, calibrating test equipment, handling MRB system, logging complaints, writing reports, product testing, quality trending, inspection, data entry and reliability testing.
  • Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
  • Inspected finished products for overall quality and adherence to [Type] specifications.
  • Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.

Armament Systems Specialist

United States Air Force
04.1985 - 04.1990
  • Duties included: loading conventional/nuclear munitions, performing periodic maintenance and repairing aircraft armament systems, performing functional checks, operating various test equipment, reading schematic/wiring diagrams.
  • Worked effectively in fast-paced environments.

Education

BS, Information Systems -

University of Redlands
Temecula, CA
09.2005

Computer Information Systems, UNIX Administration, Cisco Router Configuration and Design -

Fullerton College
Fullerton, CA
01.2002

Networking Essentials, Administering NT 4.0, Supporting NT Server 4.0 Core Technologies, Supporting NT Server 4.0 Enterprise technologies, TCP/IP 4.0 - Information Technology

SEA
Brea, CA
01.2000

Computer Information Systems, Visual Basic 5.0, Advanced Visual Basic 5.0, Internet Programming with Visual Basic 5.0, HTML, Database Programming with Access, Novell 3.12/4.11 - Information Technology

Fullerton College
Fullerton, CA
01.1997

AA, Electronic Engineering Technology - Electronic Engineering

ITT Technical Institute
Anaheim, CA
01.1996

Engineering Major/General Education - Engineering (Pre-Engineering)

Fullerton College
Fullerton, CA
01.1993

Armament Systems Specialist -

United States Air Force
01.1990

High School Diploma -

Los Alamitos High School
Los Alamitos, CA
01.1983

Skills

  • Customer Support
  • Expert Problem Solving
  • Application support
  • Business Analysis

System Proficiency

Dell PowerEdge Server, HP/Compaq Proliant Servers, Dell laptops, IBM Thinkpad, Cisco Routers (2500/2600/3500/3800/6500 Series), Cisco Switches, NAS, NetApp, Visual Basic, VBScript, HTML, Basic, C, Windows 9x, XP, 7,10, NT/2000/2003/2008/2012/2016, Linux, Active Directory, Exchange 5.5, Exchange 2003, IIS, Citrix, SQL, Nortel Meridian 1, Nortel Business Communication Manager, Asterisk VOIP, I3, Ring Central, TCP/IP, DNS, WINS, DHCP, SSH, SMTP, SNMP, VPN, FTP, Ethernet, LAN/WAN, 802.11 Wireless, Compaq insight Manager, HP Top Tools, Dell Open Manage, Symantec Antivirus, Ghost, Wireshark, Dameware NT Utilities, Microsoft Office 365, Putty, tcpdump, snort, Veritas Backup Exec, VMWare, VSphere, Scriptlogic, Primalscript, VNC, TNT Enterprise, WebEx, HP Quality Center, IBM Doors, SCCM, SNOW, PeopleSoft, Remedy

Timeline

Sr.Technical Specialist

Zensar
02.2019 - Current

Network Supervisor/Sr. Network Administrator

CareFusion, Yorba Linda, California (Currently Vyaire Healthcare)
04.2007 - 02.2019

Systems Administrator

Global Domains International, Carlsbad, California
12.2006 - 04.2007

Support Engineer

Plant Equipment, Inc., Temecula, California
05.2005 - 12.2006

Network Administrator

SensorMedics, Yorba Linda, California (Viasys Healthcare, Inc)
02.1999 - 05.2005

Network/Software Support Specialist

SensorMedics, Yorba Linda, California
03.1998 - 01.1999

Configuration Technician

SensorMedics, Yorba Linda, California
03.1996 - 03.1998

Quality Assurance Technician

SensorMedics, Yorba Linda, California
08.1995 - 03.1996

Armament Systems Specialist

United States Air Force
04.1985 - 04.1990

BS, Information Systems -

University of Redlands

Computer Information Systems, UNIX Administration, Cisco Router Configuration and Design -

Fullerton College

Networking Essentials, Administering NT 4.0, Supporting NT Server 4.0 Core Technologies, Supporting NT Server 4.0 Enterprise technologies, TCP/IP 4.0 - Information Technology

SEA

Computer Information Systems, Visual Basic 5.0, Advanced Visual Basic 5.0, Internet Programming with Visual Basic 5.0, HTML, Database Programming with Access, Novell 3.12/4.11 - Information Technology

Fullerton College

AA, Electronic Engineering Technology - Electronic Engineering

ITT Technical Institute

Engineering Major/General Education - Engineering (Pre-Engineering)

Fullerton College

Armament Systems Specialist -

United States Air Force

High School Diploma -

Los Alamitos High School

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Jose Vicencio