Jose Victoria
West Bridgewater,MA
Summary
Experienced System Administrator with 20 years of IT expertise in managing, maintaining, and troubleshooting complex IT systems. Proven proficiency in system administration tasks, including SaaS management, server deployment, and security oversight. Adept at enhancing system performance and ensuring robust security measures. Seeking to leverage extensive experience to drive continued growth and contribute to innovative IT solutions.
Overview
20
20
years of professional experience
Work History
System Administrator
ZoomInfo
09.2021 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Drove continuous improvement of IT governance processes.
- Manage and administrate multiple SaaS applications, including Google Workspace Suite, Google Vault, Slack, LucidChart, 1Password, Box, Zoom, RingCentral, Office O365, and Azure.
- Configured and customized existing SaaS platforms to meet business requirements and improve productivity.
- Conducted regular system monitoring and audits, working with procurement to maintain optimal performance and sustainable license counts.
- Collaborated with cross-functional teams to troubleshoot issues and resolve technical challenges.
- Documented processes, procedures, and best practices for knowledge sharing and training purposes.
Sr. Service Desk Analyst
Dunkin' Brands
08.2015 - 09.2021
- Provided hardware and software support for national and international employees.
- Managed and administered diverse suite of technologies, including Office 365, DUO Security, RSA, OKTA, MS Exchange, Active Directory, Jamf, VMware vCenter, LogMeIn, Airwatch, Cherwell, Box, Zoom, GlobalProtect VPN, Forcepoint One Endpoint, Keeper, and Asset Management, ensuring seamless operations and security across all platforms.
- Leveraged JAMF to expertly manage iOS and macOS environments, ensuring seamless integration, streamlined device management, and robust oversight of Apple devices.
- Trained and created knowledge base articles for end users and support team.
- Developed and implemented modernized antivirus solutions and compliance policies tailored to enhance security and operational efficiency across organization.
- Mentored and assisted junior IT analysts during support calls, effectively reducing escalations and improving call resolution times through guidance and hands-on support.
- Upgraded, ordered, deployed, and configured iPhones, iPads, and MiFi devices for both new and existing employees, ensuring timely delivery and optimal functionality of mobile technology.
- Designed and enforced updated policies and procedures to align with industry standards and organizational requirements, improving overall device management and security posture.
- Efficiently provisioned new user accounts across multiple platforms, including ADManager Plus, Airwatch, Webex, Skype, RSA, SaasPass, CrashPlan/Code42, Box, and Outlook Exchange, ensuring seamless access and integration for new employees.
- Provided comprehensive support for audiovisual technology in all corporate conference rooms, including Leadership Board room, ensuring smooth and effective operation of presentations and meetings.
NOC Desktop Support Technician
ACS Services
06.2015 - 08.2015
- Delivered effective onsite and remote support for hardware and software issues, ensuring prompt resolution and minimizing downtime for users.
- Oversaw tape backups, network administration, printer troubleshooting, and server maintenance, ensuring reliable data protection and smooth operation of IT infrastructure.
- Executed server builds and maintenance, provided support for mobile devices and Cisco desk phones, and maintained comprehensive technical documentation to ensure efficient operations and accurate records.
Sr. Helpdesk Administrator
Lojack Corp.
10.2010 - 05.2015
- Provided comprehensive support for HQ and remote end users, addressing and resolving hardware and software issues efficiently.
- Onboarded new employees, developed and maintained training documentation, and managed software installations and deployments to ensure smooth integration process.
- Diagnosed and resolved network issues, VPN connectivity problems, and printer malfunctions.
- Administered Active Directory accounts to ensure seamless user access and efficient system management.
- Devised and implemented processes and procedures to streamline operations.
- Delivered technical support for a range of software applications, including Office 2010, Acrobat Pro, Photoshop, MobileIron, and BES, ensuring optimal performance and user satisfaction.
Desktop Support Administrator
Cetrulo & Capone LLC
07.2007 - 09.2010
- Provided detailed support for wide range of software and hardware issues, facilitated employee training sessions to enhance technical skills, and managed deployment and setup of workstations to ensure smooth operational efficiency across organization.
- Conducted in-depth network troubleshooting to resolve connectivity issues, administered and managed Active Directory accounts to maintain user access and security, and maintained SharePoint Services 3 to support collaboration and document management needs within organization.
Systems Support and Administrator
Adcotron EMS Inc.
07.2004 - 07.2007
- Ensured robust network security by maintaining NT Server systems and overseeing data tape backups to protect critical information and ensure data integrity across organization.
- Administered Merak mail and web server environments, managing both Oracle and MySQL databases to support reliable communication, data storage, and web services.
Education
Administering Microsoft Windows Sharepoint Service
New Horizons
Boston, MAEntrepreneur Course For Startup And Small Business
Boston University School of Business
Boston, MASkills
- SaaS Administration
- Slack Administration
- Troubleshooting and Problem-Solving
- Security and Compliance
- Network Monitoring and Troubleshooting
- User Management and Access Control
- System Monitoring and Performance Optimization
- Documentation and Knowledge Sharing
- Excellent Communication and Interpersonal Skills
Timeline
System Administrator
ZoomInfo
09.2021 - Current
Sr. Service Desk Analyst
Dunkin' Brands
08.2015 - 09.2021
NOC Desktop Support Technician
ACS Services
06.2015 - 08.2015
Sr. Helpdesk Administrator
Lojack Corp.
10.2010 - 05.2015
Desktop Support Administrator
Cetrulo & Capone LLC
07.2007 - 09.2010
Systems Support and Administrator
Adcotron EMS Inc.
07.2004 - 07.2007
Administering Microsoft Windows Sharepoint Service
New Horizons
Entrepreneur Course For Startup And Small Business
Boston University School of Business
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