Jose Vigil
Ceres,CA
Summary
Dedicated healthcare office manager with over 11 years of experience driving operational excellence in non-acute healthcare setting. Proven expertise in operational leadership, regulatory compliance, streamlining processes, and team development. Skilled in optimizing workflows to enhance departmental and organizational performance while ensuring exceptional patient care and satisfaction.
Overview
15
15
years of professional experience
Work History
Primary Care Service Manager
Livingston Community Health
Livingston, CA
02.2021 - Current
- Ensured compliance with federal, state, and local regulations related to healthcare operations.
- Interpreted policy changes from regulatory agencies such as CMS or Joint Commission.
- Managed a team of 30 staff members and ensured compliance with all applicable laws and regulations, resulting in zero compliance violations during annual audits.
- Analyzed and reported on operational performance metrics, identifying areas for improvement and implementing strategies to improve efficiency, resulting in a 25% reduction in overtime costs and a 20% increase in productivity.
- Coordinated with other departments to streamline processes and improve efficiency, resulting in a 20% reduction in patient wait times and a 15% increase in patient throughput.
- Established performance goals and objectives in alignment with organizational mission and values.
- Participated in strategic planning sessions focused on developing long-term organizational goals.
- Coordinated with clinical personnel to ensure appropriate staffing levels for each department.
- Evaluated employee performance on an ongoing basis and provided feedback as needed.
- Monitored budgeting activities, including payroll, supplies, and equipment costs.
Center Manager
Golden Valley Health Centers
Modesto
10.2009 - 04.2020
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Administered fiscal operations for budget planning, authorizing expenditures and coordinating reporting.
- Recruited, hired and trained new medical and facility staff.
- Directed, supervised and evaluated medical, clerical personnel.
- Fostered positive relationships with healthcare professionals and staff, promoting teamwork and collaboration.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Directed recruitment efforts for new hires in accordance with current labor laws.
- Assisted in overseeing daily operations of the clinic, ensuring adherence to state and federal regulations.
- Implemented customer service initiatives that improved patient experience and retention rates.
Education
Medical Assistant -
Kaplan College - Stockton
Salida, CA10-2009
High School Diploma -
Riverbank High School
Riverbank, CA05-2008
Some College (No Degree) - Health Administration
Modesto Junior College
Modesto, CASkills
- Healthcare Operations
- Compliance and regulatory knowledge
- Leadership
- Team Leadership
- Data analysis and reporting
- Policy development and implementation
- Patient satisfaction and safety
- Risk Management
- Financial Operations Oversight
- Training and mentoring
- Team Collaboration
- Staff development
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Primary Care Service Manager
Livingston Community Health
02.2021 - Current
Center Manager
Golden Valley Health Centers
10.2009 - 04.2020
Medical Assistant -
Kaplan College - Stockton
High School Diploma -
Riverbank High School
Some College (No Degree) - Health Administration
Modesto Junior College
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