Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Volpato

ORLANDO,FL

Summary

Skilled Business Development leader offering 30 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.

Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Experienced Customer Service Representative fluent in English and Portuguese language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Dynamic Bilingual Customer Service Representative with 30+ years of experience handling incoming calls, resolving customer issues. Native Portuguese speaker and fluent in English. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.

Overview

25
25
years of professional experience

Work History

New Business Development Manager

UPCash Bank Service
01.2020 - 07.2023
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Represented company and promoted products at conferences and industry events.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Implemented systems and procedures to increase sales.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Organized promotional events and interacted with community to increase sales volume.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow share of business.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Owner/Operator

Vitaflex Supplements & Vitamins
09.2011 - 07.2018
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Founded and managed [Type] business, growing revenue to $[Amount] in first year.
  • Managed large budgets, collaborating with other departments to eliminate redundancies.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Prepared annual budgets with controls to prevent overages.
  • Performed statistical analyses to gather data for operational and forecast team needs.

Front Desk Manager

Florida Mall Hotel
02.2008 - 04.2010
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Prepared weekly employee work schedules to meet operational needs.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Managed front desk maintenance of client records and lab data.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Stored guest valuables in safe and individual boxes for security.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Casino Manager New Player Development

Conrad Punta Del Este
04.1998 - 04.2000
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
  • Helped market casino to target groups to bring in business and sustain continued profits.
  • Oversaw money banks for tables and coordinated paperwork for transfers.
  • Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
  • Monitored expenses, budgets and accounts to identify discrepancies.
  • Stayed current on changing tricks and techniques used by players of each game.
  • Oversaw expenses, budget estimates and accounts for $[Amount] per year operation.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer calls and emails to answer questions about products and services.
  • Translated documents, forms and other materials from [Language] to [Language].
  • Documented customer service policies, scripts and procedures in [Language].
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Helped improve customer satisfaction by translating customer paperwork and company documentation.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Developed and updated databases to handle customer data.
  • Investigated and resolved accounting, service and delivery concerns.
  • Implemented and developed customer service training processes.
  • Created and maintained detailed database to develop promotional sales.

Education

MBA -

Universidade Catholica
Petropolis, Brazil
11.1989

High School Diploma -

Colegio Sao Jose
Petropolis, Brazil
11.1984

Skills

  • Client Base Retention
  • Training and Development
  • Competitor Monitoring
  • Forecasting Ability
  • Coaching and Mentoring
  • Product and Service Sales
  • Team Member Development
  • Staff Management
  • Personnel Development
  • Mentoring
  • Research
  • Territory Expansion
  • Cross-Channel Marketing
  • Promotional Campaigns
  • Team Collaboration
  • Business Growth Opportunities
  • Account Development
  • Business Management and Development
  • Sales Expertise
  • Verbal and Written Communication
  • Growth Management
  • Client Relationship-Building
  • Networking Events
  • Marketing
  • Process Improvement
  • Team Goals
  • Product Deployment
  • New Business Acquisition
  • Issue Resolution
  • Market Tracking
  • Strategic Business Planning
  • Team Leadership
  • Schedule Preparation
  • Customer Relationship Management
  • Managing Reception
  • Managing Live Events
  • Supplier Relations
  • Team Leadership
  • Employee Scheduling
  • Organizational Restructure and Change
  • Change Implementation
  • Staffing
  • Event Management
  • Outsourcing
  • Team Oversight
  • Market Growth
  • Staff Development
  • New Business Development
  • Operations Management
  • Global Solutions
  • Performance Evaluations
  • Facility Management
  • Negotiation
  • Sales Promotion
  • Customer Experience
  • Supervision and Training
  • Sales Team Development
  • Communication Skills
  • Leadership
  • Administrative Skills
  • Purchasing
  • Client Relations

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual

Timeline

New Business Development Manager

UPCash Bank Service
01.2020 - 07.2023

Owner/Operator

Vitaflex Supplements & Vitamins
09.2011 - 07.2018

Front Desk Manager

Florida Mall Hotel
02.2008 - 04.2010

Casino Manager New Player Development

Conrad Punta Del Este
04.1998 - 04.2000

MBA -

Universidade Catholica

High School Diploma -

Colegio Sao Jose

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Jose Volpato