Jose Zamora

Responsibilities

• Collaborate with Product, Engineering, Operations, and business leaders to address risk compliance concerns and how to mitigate them.
• Revamping AML Compliance to align with company initiatives and product changes.
• Establishing a Compliance training program for new hire onboarding, along with a program that helps existing team members stay up to date and trained on new processes and procedures.
• Conducting risk assessments and audits to identify new risks and opportunities for improvement.
• Leverage data to identify anomalies, including any unusual activity.
• Reaching out to clients to understand customer behavior and request additional items to verify the account.

Achievements

• Established AML Policy consisting of KYC/KYB/CDD to ensure the company is meeting banking regulatory requirements.
• Identified high risk sellers & buyers that are flagged for suspicious activity and data insights for operations to make logical decisions.
• Risk Assessment process that considers AML risk factors, product, geographic risk, customer identification risk, and OFAC risk factors.
• Raise for Business Feature (RFB) KYB process for onboarding new business clients and ensure Raise is following local and federal regulations.

Responsibilities

• Maintained processes for underwriting, transaction risk analysis, and chargeback monitoring for flagged crypto accounts.
• Developed new policies and procedures within crypto compliance and metrics to measure effectiveness.
• Managed a team of (7) risk analysts and set team performance metrics.
• Worked with internal and external teams/partners to ensure the payments product operates effectively and efficiently while keeping our financial risk at a minimum.
• Overseen Sanction Screening, PEPs, Adverse Media, and High-Risk Countries for KYC onboarding.
• Identifying risks or issues and providing solutions to address for risk mitigation to develop improvements,

Achievements

• Ad hoc projects addressing regulations requirements of Russia sanctions, ATOs (Account takeovers), and sanctioned crypto wallet addresses.
• Built out risk rules to automate account review process (examining customer transactions and any unusual behavior that should be flagged).
• Set compliance controls for product/feature that was released to customers (Primary and Secondary sales).

Responsibilities

• Identify gaps within the policies and KYC/KYB identification measures for all account holders.
• Implemented various work streams of payments fraud screening strategies based on the business and compliance objectives.
• Ensure any new product lines are meeting current regulations and are aligned with operational risk policy.
• Collaborated with stakeholders daily, to improve compliance processes and procedures. Creating new workflows and improving existing workflows, to become more efficient as a department.
• Assisted financial investigations by law enforcement related to money laundering crimes.
• Ensure disputes/chargebacks are handled in a timely manner while providing insights to internal teams.

Achievements

• Built from scratch an effective AML Compliance Program that didn't exist prior to taking this position.
• Created a new International Transactions Policy to test out new business accounts from Canada.
• Drafted and maintained relevant documentation and content for changes to the program in accordance with regulatory updates, new products, and overall Compliance team policies and procedures.
• Established efficient flows of investigation for disputed transactions to identify fraudulent activities, such as but not limited to, account takeover, credit card fraud, stolen identity, and other risks.

Responsibilities

• Oversee the development of real-time rules and models to identify and adapt to the changes in fraudulent transactions.
• Monitoring card funding loss, ACH returns, and disputes/chargebacks.
• Transaction monitoring - create and define rules for flagging suspicious transactions and KYC screening.
• Deep understanding of laws and regulations relating to consumer financial services.
• Manage a cross-functional 10-member team working on various aspects of the team's payment strategy and user experience.
• Onboard new clients, providing guidance to grow within the platform (Created a Business Operations Manual to provide guidance on prepaid transactions).
• Overseen high-risk accounts by analyzing key data points that resulted in the creation of a Risk Tier System.

Achievements

• Created metrics in support of management and board-level reporting, and ensure the creation of reports to assist the other functions with forecasting and operational improvements (trending, production metrics, etc).
• Reduced losses resulting from fraudulent accounts and disputes within the company's risk appetite while meeting $260M annual GMV goal.
• Streamlined customer support for the buyer/seller resolution process by decreasing Refund Rate from 6% to under 1% in 2019.
• Automated seller payouts (ACH & Paypal) by up to 70%, reducing operational costs while still maintaining a small team.

Responsibilities

• Manage a small team that validates all C2C and B2C gift card transactions.
• Develop policies and merchant limits to improve the buyer experience.
• Collaborate with product, engineering, and operations teams to identify solutions on converting gift cards electronically for a better user experience.
• Worked directly with merchant partners and vetted any merchants that may cause any reputational risk to the company.

Achievements

• Removed over $2.1M of flagged or confirmed fraud gift cards before being bought by potential customers.
• Automating balance checks for gift cards listed on the marketplace which increased productivity by 25% while reducing headcount (Worked with Data and Engineer teams)
• Coordinated with Merchant Partners to further relationships with brands and ensure quality inventory is being sold.

Responsibilities

• Review customer disputes and subpoenas from law enforcement or the BBB (Better Business Bureau)
• Efficient customer on-boarding while mitigating financial risk and exercising due diligence.
• Resolve any user account payment issues and the transition from a different payment processor.

Achievements

• Minimized number of internal users viewing sensitive data by creating a set of permissions for different departments.
• Worked with the General Counsel on a consumer protection investigation into Raise which was closed after they were satisfied with our response.
• Structured account data templates for legal requests that made retrieving user or prepaid data easier.

Responsibilities

• Monitor transactions, IP logins, and investigate any red flags that require phone verification.
• Analyze large data sets that may present a risk to a user's account.
• Answer user inquiries with regards to account verification via email or phone support.
• Worked with other departments to maintain a clear refund policy.

Achievements

• Discovered a pattern of buyer fraud that prevented over $40k of disputes.
• Informed Whole Foods of a gift card scheme that fraudsters were penetrating their system which resulted in a partnership,