Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager
Jose Zarate

Jose Zarate

Plano,TX

Summary

Dynamic and results-oriented professional with extensive experience in property management. Excelled in staff supervision and customer relations, significantly improving satisfaction and operational efficiency. Skilled in strategic planning and bilingual communication, adept at boosting occupancy rates and simultaneously improving delinquency. Achieved a notable increase in performance metrics, demonstrating a commitment to excellence and achievement.

Overview

11
11
years of professional experience

Work History

Dual site Community Manager

RPM Living
01.2025 - Current
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Collaborated with local authorities on safety initiatives, contributing to significant reduction in community-related incidents.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.

Property Manager

Touchstone management
05.2024 - 01.2025
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Assistant Manager

Western Wealth Management
02.2023 - 05.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Property Manager

Wehner Multifamily
07.2018 - 01.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.

Leasing Agent/Property Manager

Exponential Property Group
05.2014 - 06.2018
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.

Education

High School Diploma - Business Administration

El Centro College
Dallas, TX

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • Marketing knowledge
  • Sales Strategies
  • Strategic Planning
  • Policy Enforcement
  • Bilingual

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Dual site Community Manager

RPM Living
01.2025 - Current

Property Manager

Touchstone management
05.2024 - 01.2025

Assistant Manager

Western Wealth Management
02.2023 - 05.2024

Property Manager

Wehner Multifamily
07.2018 - 01.2023

Leasing Agent/Property Manager

Exponential Property Group
05.2014 - 06.2018

High School Diploma - Business Administration

El Centro College

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Jose Zarate