Jose Zavala

BRONX,NY

Summary

Dynamic Front End Supervisor at Lowe's with a proven track record in enhancing team productivity and customer service. Skilled in operations management and employee supervision, I excel in fostering collaboration and implementing performance improvements. My strong communication and problem-solving abilities drive exceptional service delivery and operational efficiency.

Work History

Lowes

Front End Supervisior

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Strengthened communication skills through regular interactions with others.
Demonstrated strong organizational and time management skills while managing multiple projects.
Developed and maintained courteous and effective working relationships.

Front End Manager

Bjs Wholesales Club

East Rutherford, NJ

2016 - 2023

Led daily operations to optimize workflow and enhance team productivity.
Developed training materials to improve staff onboarding and performance consistency.
Implemented best practices for front-end processes, increasing efficiency in customer service.
Managed inventory levels, ensuring stock availability and reducing waste effectively.
Collaborated with cross-functional teams to streamline communication and resolve operational issues.
Monitored employee performance, providing constructive feedback to support professional growth.
Analyzed customer feedback to identify areas for improvement in service delivery.
Coordinated scheduling and task assignments to ensure optimal resource allocation across shifts.
Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Oversaw cashier operations, bookkeeping, and security.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.

Education

Associate of Science - Education

Tecnica De Manabi University

Ecuador

10.2009

Skills

Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Employee supervision
Performance improvements
Fraud prevention
Administrative skills
Operations management
Workflow optimization
Git proficiency
Listening skills

Sales planning
Business administration
Cash handling
Team building
Client communication
Training and mentoring
Cash register operation
Staff management
Schedule management
Cash flow management
JSON manipulation
Financial reporting

Languages

Spanish

Native or Bilingual

Timeline