Summary
Overview
Work History
Education
Languages
Certification
Timeline
Generic

Jose Zepeda

Hanford,California

Summary

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

JCPenney
Hanford, CA
11.2022 - 01.2024
  • Answered phone calls to assist customers with questions and orders.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.

Freight Handler

Turning Leaf Organics
Tulare, CA
02.2020 - 10.2022
  • Coordinated with customers regarding delivery schedules of goods.
  • Operated powered industrial equipment such as forklifts safely and efficiently in accordance with company policies and procedures.
  • Assisted in training new warehouse employees.
  • Conducted quality control inspections prior to shipment departure.

Salesperson

Cutco Cutlery
Lemoore, CA
03.2020 - 02.2021
  • Assisted customers in selecting appropriate products or services for their needs.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.

Education

High School Diploma -

Hanford West High School
Hanford, CA
06-2013

Associate of Arts - Behavioral Sciences

College of The Sequoias
Visalia, CA

Languages

Spanish
Professional

Certification

Microsoft , Google IT Help desk support

Timeline

Customer Service Cashier

JCPenney
11.2022 - 01.2024

Salesperson

Cutco Cutlery
03.2020 - 02.2021

Freight Handler

Turning Leaf Organics
02.2020 - 10.2022

High School Diploma -

Hanford West High School

Associate of Arts - Behavioral Sciences

College of The Sequoias

Microsoft , Google IT Help desk support

Jose Zepeda