Jose Zepeda
Hanford,California
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
JCPenney
Hanford, CA
11.2022 - 01.2024
- Answered phone calls to assist customers with questions and orders.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Freight Handler
Turning Leaf Organics
Tulare, CA
02.2020 - 10.2022
- Coordinated with customers regarding delivery schedules of goods.
- Operated powered industrial equipment such as forklifts safely and efficiently in accordance with company policies and procedures.
- Assisted in training new warehouse employees.
- Conducted quality control inspections prior to shipment departure.
Salesperson
Cutco Cutlery
Lemoore, CA
03.2020 - 02.2021
- Assisted customers in selecting appropriate products or services for their needs.
- Presented products and services to prospective and existing customers to meet client needs.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
Education
High School Diploma -
Hanford West High School
Hanford, CA06-2013
Associate of Arts - Behavioral Sciences
College of The Sequoias
Visalia, CALanguages
Spanish
Professional
Certification
Microsoft , Google IT Help desk support
Timeline
Customer Service Cashier
JCPenney
11.2022 - 01.2024
Salesperson
Cutco Cutlery
03.2020 - 02.2021
Freight Handler
Turning Leaf Organics
02.2020 - 10.2022
High School Diploma -
Hanford West High School
Associate of Arts - Behavioral Sciences
College of The Sequoias
Microsoft , Google IT Help desk support