Jose Zepeda
Lancaster,CA
Summary
Dedicated Removal Technician with expertise in remains recovery and conflict resolution, honed at Pierce Brothers Valhalla Memorial Park. Proven ability to enhance team productivity through effective communication and problem-solving, ensuring respectful and seamless service for grieving families. Committed to maintaining a professional appearance while managing sensitive situations with care and attention to detail.
Overview
22
22
years of professional experience
Work History
Removal Technician
Pierce Brothers Valhalla Memorial Park
North Hollywood, CA
06.2021 - Current
- Pick up decedents from place of death
- Transport decedents to different funeral home locations
- Promoted a positive work environment through respectful communication with colleagues and dedication to teamwork principles.
- Demonstrated problem-solving abilities when faced with challenges such as tight spaces or difficult-to-move items during relocation projects.
- Strengthened relationships with clients by addressing questions or concerns promptly and professionally.
- Enhanced team productivity by effectively communicating with coworkers to coordinate tasks and ensure timely completion of projects.
Funeral Arranger
Guerra Gutierrez JT Oswald Mortuary
San Fernando, CA
04.2013 - 06.2021
- Adhered to strict confidentiality guidelines to maintain privacy for families during their difficult time of loss.
- Developed strong relationships with local clergy members and officiants to coordinate meaningful and personalized ceremonies for each client.
- Troubleshot unforeseen issues that arose during funeral events, implementing swift solutions to maintain a respectful atmosphere without interrupting proceedings.
- Collaborated with various vendors to ensure timely delivery of materials and services, resulting in smooth and seamless funeral events.
- Provided support throughout the entire lifecycle of funeral arrangements from initial consultation to post-funeral follow-up, ensuring an exceptional experience for all involved parties.
- Assisted clients in selecting appropriate memorial products such as caskets, urns, and keepsakes to honor their loved ones'' memory.
- Prepared necessary documentation including obituaries, eulogies, and legal paperwork to simplify the bereavement process for families.
- Facilitated payment transactions efficiently while remaining sensitive to the emotional state of grieving clients, ensuring a seamless and respectful experience.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
Security Officer
Valley Presbyterian Hospital
Van Nuys, CA
02.2013 - 08.2015
- Greeted removal technician professionally and escort them to the morgue for deceased removal transportation .
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Funeral Assistant
Callanan & Woods Scovern Mortuary
Glendale, CA
05.2005 - 02.2013
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
- Used Software and Software to create and print tribute cards, guest books and prayer cards.
- Processed death certificate and other required paperwork.
- Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
- Provided personal assistance, emotional support and personal care to clients.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Drove company vehicles to transport remains or families to services.
- Greeted funeral guests and coordinated seating.
- Supported funeral director with all facets of funeral service coordination.
- Maintained a dignified atmosphere, ensuring a respectful environment for grieving families and friends.
- Participated in staff meetings to share feedback about ongoing procedures or best practices that would benefit overall operation success rates.
Grounds Crew Member
San Fernando Mission Cemetery
Mission Hills, CA
04.2003 - 05.2005
- Enhanced overall aesthetics of the property with detailed attention to lawn patterns during mowing operations.
- Enhanced green spaces by performing routine maintenance tasks, such as mowing, trimming, and edging.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained grounds by trimming, weeding, and general clean-up.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
- Installed stonework according to landscape design plan and client specifications.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
Education
San Fernando High
San Fernando, CA06.2002
Skills
- Heavy lifting expertise
- Time management mastery
- Conflict resolution
- Hazardous material handling
- Driving and navigation abilities
- Professional appearance
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Organizational skills
- Data entry
- Remains recovery
Languages
Spanish
Native or Bilingual
Timeline
Removal Technician
Pierce Brothers Valhalla Memorial Park
06.2021 - Current
Funeral Arranger
Guerra Gutierrez JT Oswald Mortuary
04.2013 - 06.2021
Security Officer
Valley Presbyterian Hospital
02.2013 - 08.2015
Funeral Assistant
Callanan & Woods Scovern Mortuary
05.2005 - 02.2013
Grounds Crew Member
San Fernando Mission Cemetery
04.2003 - 05.2005
San Fernando High