Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Zuniga

Carson City

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Restaurant Waiter

PF. Changs
Heredia
01.2025 - 07.2025
  • Provided exceptional customer service to enhance dining experience.
  • Took accurate orders and communicated them to the kitchen staff.
  • Maintained cleanliness of tables and dining area throughout shifts.
  • Collaborated with team members to ensure smooth restaurant operations.
  • Delivered food and beverages promptly, ensuring timely service for guests.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Checked on guests during meals to ensure satisfaction with each course.

Reception Supervisor

Skin Center by Dr. Bolanos
Heredia
02.2024 - 01.2025
  • Performed administrative tasks such as data entry, filing documents.
  • Created training materials for use during onboarding sessions for new employees.
  • Monitored front desk operations to ensure accuracy and efficiency of service delivery.
  • Developed strategies to improve customer satisfaction levels with regards to reception services.
  • Maintained neatness and cleanliness around the reception area at all times.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints or answered customers' questions.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.

Customer Service Trainer

Foundever
Heredia
07.2022 - 02.2024
  • Developed training materials for customer service representatives.
  • Facilitated role-playing exercises to simulate customer interactions.
  • Evaluated trainee performance and provided constructive feedback regularly.
  • Explained goals and expectations required of trainees.
  • Monitored training costs and prepared budget reports to justify expenditures.

Education

IFR Rating & Commercial Pilot License - Aviation

AENSA Flight Academy
Pavas
03-2026

Private Pilot License - Aviation

AENSA Flight Academy
Pavas
08-2022

High School Diploma -

Santa Maria De Guadalupe
Santo Domingo
12-2020

Skills

  • Problem solving
  • Time management
  • Service quality
  • Effective customer upselling
  • Team collaboration
  • Dining area maintenance
  • Check payment processing
  • Food station setup

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Restaurant Waiter

PF. Changs
01.2025 - 07.2025

Reception Supervisor

Skin Center by Dr. Bolanos
02.2024 - 01.2025

Customer Service Trainer

Foundever
07.2022 - 02.2024

IFR Rating & Commercial Pilot License - Aviation

AENSA Flight Academy

Private Pilot License - Aviation

AENSA Flight Academy

High School Diploma -

Santa Maria De Guadalupe

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