Jose A Alfaro
Las Vegas,NV
Summary
Seasoned Assistant Manager Stewards with a proven track record at ARIA Resort & Casino Las Vegas, excelling in staff supervision and customer satisfaction. Demonstrated expertise in workplace safety compliance and employee performance evaluations, enhancing team productivity by over 30%. Skilled in recruiting, mentoring, and developing staff to achieve excellence in service delivery.
Overview
26
26
years of professional experience
Work History
Assistant Manager Stewards
ARIA Resort & Casino Las Vegas
Las Vegas, Nevada
02.2018 - 10.2024
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated with other departments to ensure smooth flow of operations.
- Implemented quality control measures to uphold company standards.
- Assigned work and monitored performance of project personnel.
Supervisor
Green Valley Ranch Resort Spa & Casino
Las Vegas, NV
08.2016 - 02.2018
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Lead Steward
Sahara Hotel And Casino
Las Vegas, Nevada
08.2014 - 08.2016
- Supported kitchen staff by providing necessary utensils and cookware for meal preparations.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Inspected work areas regularly for cleanliness and safety hazards.
- Ensured compliance with health codes regulations and safety standards set by local authorities.
- Collaborated with kitchen and dining staff to ensure smooth operation during service hours.
- Maintained clean, sanitized and well-stocked food areas for optimal presentation and food safety.
Stewarding Supervisor
Mandalay Bay Resort & Casino Las Vegas
Las Vegas, NV
01.1999 - 08.2014
- Supervised and coordinated the activities of stewards in all food and beverage outlets, ensuring quality service standards were met.
- Conducted regular inventory checks to ensure adequate supplies of cleaning products and equipment are maintained.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Worked closely with chefs to ensure that dishes are prepared correctly before being served to guests.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Responded quickly in emergency situations involving spills or other potential hazards in order to minimize risks associated with them.
- Performed frequent inspections on kitchen equipment such as ovens, stoves, grills, assessing their condition and making necessary repairs when required.
Education
High School Diploma -
Instituto Educativo Oriente
EL Salvador 10-1988
Skills
- Recruiting and interviewing
- Employee performance evaluations
- Verbal and written communication
- Workplace safety compliance
- Performance evaluation
- Cost reduction
- Problem-solving
- Staff supervision
- Customer service and satisfaction
- Compliance
- Staff training and development
- Employee performance evaluation
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Manager Stewards
ARIA Resort & Casino Las Vegas
02.2018 - 10.2024
Supervisor
Green Valley Ranch Resort Spa & Casino
08.2016 - 02.2018
Lead Steward
Sahara Hotel And Casino
08.2014 - 08.2016
Stewarding Supervisor
Mandalay Bay Resort & Casino Las Vegas
01.1999 - 08.2014
High School Diploma -
Instituto Educativo Oriente
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