Jose A Ayala

• Led operational strategies across multiple units to enhance efficiency and service delivery.
• Managed cross-functional teams to implement process improvements and achieve organizational goals.
• Developed training programs for staff to ensure compliance with industry regulations and company standards.
• Streamlined communication channels between departments, fostering collaboration and information sharing.
• Implemented innovative technology solutions to optimize workflows and improve customer engagement strategies.
• Mentored junior managers, promoting professional development and enhancing leadership capabilities within the organization.
• Increased operational efficiency by establishing standardized procedures for daily tasks and conducting regular audits to ensure compliance.
• Developed strong teams of high-performing personnel through recruitment, coaching, mentoring, and ongoing performance evaluations.
• Collaborated with cross-functional teams including marketing, finance, and human resources to align organizational goals with day-to-day operations.
• Boosted profitability across multiple locations through effective cost control measures, resource allocation optimization, and inventory management.
• Enhanced customer satisfaction levels by ensuring consistent service delivery, training staff on best practices, and addressing customer feedback promptly.
• Successfully turned around underperforming units by identifying root causes of issues and implementing targeted improvement measures.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.
• conducted many community events to build Law Enforcement awareness and security.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Management Support Associate Manager
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• My strongest behavior is collaboration and employee develoment.
• I frequently look for initiative to find ways to collaborate with my team and manager to improve processes or projects like pending managements or simplifying our work by keeping a high production while maintaining a low pending.
• I work with our team to better understand & spot processes and ideas to better improve the work at hand by collaborating in calibration across our team via lunch and learn meetings and huddle's.
• I have been rated Better Than Expected during my past 2 years and have received multiple compliments on my engagement, passion and for several lunch and learn presentations completed.
• My Leadership brand is my work ethic, prioritization, developing others, setting goals & problem solving to remove barriers, this is what personally motivates me daily and contributes to my high performance and engagement with my team,
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Administered notarization of legal documents ensuring compliance with state regulations.
• Facilitated client appointments, providing clear explanations of notarization processes.
• Maintained accurate records of notarial acts for auditing purposes.
• Educated clients on requirements for document execution and identification verification.
• Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
• Advised clients on best practices for document preparation and execution, ensuring the smooth completion of transactions.
• Drafted and executed notarial affidavits in accordance with applicable laws.
• Certified and attested power of attorney documents, acknowledgements and deeds.
• Offered notarization services during non-traditional hours to meet needs of busy clients.
• Fostered comfortable and professional environment for clients during notarization process.

• Enhanced student performance through personalized feedback and mentorship.
• Led workshops to promote physical fitness and self-discipline among participants.
• Coordinated community events to foster interest in martial arts programs.
• Trained new instructors on curriculum delivery and safety protocols.
• Evaluated student progress and adjusted teaching methods accordingly.
• Boosted student performance by providing individualized support and targeted feedback.
• Tested and evaluated students on materials presented in workshops and classes.
• Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
• Enhanced classroom collaboration through the implementation of group projects and team-building activities.
• Organized and led educational workshops for peers, sharing best practices in pedagogy and classroom management.

• Instructed students in safe scuba diving techniques and equipment usage.
• Developed personalized training plans to accommodate diverse skill levels.
• Coordinated dive trips, ensuring safety protocols and compliance with regulations.
• Mentored junior instructors, enhancing their teaching methodologies and safety practices.
• Implemented risk management strategies to minimize hazards during dive activities.
• Provided valuable insight into local dive sites by conducting thorough research on natural features, currents, visibility conditions, and marine life habitats.
• Evaluated student performance during practical skills assessments to determine readiness for certification exams or advanced coursework.
• Facilitated open water dives for students, emphasizing proper buoyancy control, underwater communication, and buddy system procedures.
• Prepared students for advanced certification courses by imparting foundational knowledge on topics such as deep diving techniques or underwater navigation strategies.
• Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.

• Led strategic initiatives to enhance veteran services and community engagement.
• Fostered partnerships with local organizations to expand outreach programs.
• Directed committee efforts to improve policy advocacy for veterans' rights.
• Oversaw budget development and resource allocation for program sustainability.
• Collaborated with stakeholders to identify and address community needs effectively.
• Mentored high-potential employees for succession planning, ensuring a pipeline of future leaders within the organization.
• Ensured long-term sustainability of the organization through prudent financial management practices that included budgeting, forecasting, and capital allocation strategies.
• Managed financial, operational and human resources to optimize business performance.
• Oversaw business-wide changes to modernize procedures and organization.

• Self-motivated, with a strong sense of personal responsibility.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Performing initial vehicle inspection

Analyzing Fire Damage

Analysis of restraint system

Damage Analysis of Pick up trucks and frame

Capturing Quality Photo Investigations

Writing repair estimates

Identifying Vehicle construction materials

Identifying Vehicle construction materials

Total Loss determination

structural damage parts analysis

refinishing overview

PL1 - PL2-PL3 completed

• Insurance Claims Law Associate
• property Claims Law Associate
• Automotive Claims Law Specialist
• Casualty Claims Law Associate
• Fraud Claim Law Assoc.
• Received the following Certificates,
• The Peoples Choice Award , Several, Total loss Employee of the Month, Several Blue Heart Awards, Several Gold Key Awards, Top Producer Award, Golden Compas Award.
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