Jose A Colon Jr.
Chicago,IL
Summary
History of increasing business revenue, satisfying customers and keeping employee retention high. Knowledgeable about business techniques, optimizing client options and overall productivity. Well-versed in service coordination, business maintenance, compliance and business management requirements. A Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Currently seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Master Barber
Midtown Athletic Club
04.2023 - Current
- Promoted business with effective sales and marketing strategies.
- Kept business compliant with applicable government standards.
- Devised marketing and sales strategies to maximize business success.
- Maintained master calendar of appointments and employee shifts.
- Grew profits through effective management of operations, team performance and customer relations strategies.
- Managed business customer service, responding to requests and concerns promptly.
- Oversaw employee schedules to maintain adequate coverage.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered incoming telephone calls and scheduled appointments for clients.
- Counted and documented opening and closing cash amounts daily.
- Consistently received positive performance reviews from guests.
- Managed complex appointment schedule for high-volume client base.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
General Manager of Operations
Luxe Barber And Shave Lounge
04.2021 - 03.2023
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Trained, coached and mentored staff to support smooth adoption of new protocols and safety procedures.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
CDL Class A Truck Driver
Jetro Restaurant Depot
09.2020 - 05.2021
- Dropped and hooked trailers and changed configuration of equipment.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Monitored and managed fuel consumption and expenses for management reporting.
- Operated with safety and skill to avoid accidents and delays.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Verified contents of inventory loads against Bills of Lading.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Completed routine maintenance on truck to keep in working order.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Licensed Master Barber
Headrest Barbershop PC
07.2014 - 10.2020
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed business customer service, responding to requests and concerns promptly.
- Styled hair according to customer preferences.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently received positive performance reviews from guests.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Retained updated knowledge of market competition and related offerings to generate favor for the company.
Intermodal Driver
Schneider
07.2017 - 03.2019
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected load security and checked for damages.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Answered roadside assistance calls for tows and other vehicle support.
Education
Class A License - CDL Trucking
Progressive Truck Driving School
Chicago, IL07.2017
IL Barber Certificates & License - Master Barbering
Success Barber College
Chicago, IL07.2014
Skills
- Customer Loyalty
- Advanced Communication Skills
- Great Active Listening Skills
- Creative Solutions
- Verbal Communication Strength
- Information Updates
- Client Satisfaction
- Client Consultations
- Outstanding Customer Service
- Driver Routing
- Speech Clarity
- Customer File Maintenance
Languages
Spanish
Native or Bilingual
Timeline
Master Barber
Midtown Athletic Club
04.2023 - Current
General Manager of Operations
Luxe Barber And Shave Lounge
04.2021 - 03.2023
CDL Class A Truck Driver
Jetro Restaurant Depot
09.2020 - 05.2021
Intermodal Driver
Schneider
07.2017 - 03.2019
Licensed Master Barber
Headrest Barbershop PC
07.2014 - 10.2020
Class A License - CDL Trucking
Progressive Truck Driving School
IL Barber Certificates & License - Master Barbering
Success Barber College
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