Motivated individual with extensive experience in customer service and sales. Proven ability to build strong customer relationships and understand customer needs, Business Development and Project Management, Exceptional communication and interpersonal skills, ensuring superior customer service.Dedicated to achieving sales goals and ensuring customer satisfaction. In-depth knowledge of BOPs, API 6A Production Surface Equipment (WH, Xmas Tree, surface control equipment, Control Flow equipment), and API 17D (MLS submarine equipment) API 5CT, API 5L, API 14E, RP 53.
Lead Sales team to achieve Goals for Marine Region. Responsibilities for Revenue & Booking Budget, Sales Plan, S&OP, P&L, Market Share Growth, Contract Administration, Business Development. Develop new product and services to meet market needs. Coordination with Engineering and manufacturing plant to support customer operations. DSO control.
Develop sales contracts with high-value customers.
Maximized performance by motivating, mentoring and coaching team members.
Captured opportunities for additional sales during project implementation and rollout with existing accounts.
Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
Suggested ideas for product evolution and new product variants.
Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Analyzed market trends, competitor performance and product strengths.
Submitted booking forecasts, monthly highlights and CRM entries.
Delivered technical sales presentations to prospects and presented benefits and value of products.
Built and maintained strong relationships with internal stakeholders, including product management, engineering, and customer success teams to ensure seamless coordination on sales initiatives.
Developed and implemented business strategies to achieve business goals and stay competitive.
Improved marketing to attract new customers and promote business.
Controlled costs to keep business operating within budget and increase profits.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Manage inventories, AP & AR.
Leadership on HSE and organizational culture.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Increased sales revenue by developing and implementing effective sales strategies.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Revenue & Booking Forecast. Manage P&L and cost control.
Negotiated contract terms with clients, securing favorable agreements for both parties.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Educated clients on new products or services to increase customer engagement with brand.
Coordinated with internal teams to facilitate prompt delivery of client projects.
Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
Collaborated with sales and marketing teams to create and execute promotional campaigns.
Assisted customers with sales needs such as inventory and shipping questions.
Boosted sales performance by providing timely and efficient support to the sales team.
Managed customer accounts, responding to inquiries and resolving customer service issues
Assisted in achieving better pipeline management while increasing conversion rates using effective CRM updates.
Forecasted sales & Booking and established processes to achieve sales objectives and related metrics.
Budget, P&L, Demand planning for Venezuela, Colombia and Ecuador Market.
Customer Contract Develop and Managing.
Developed sales strategy based on research of consumer buying trends and market conditions.
Increased sales revenue by developing and implementing effective sales strategies.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Developed sales strategy based on research of consumer buying trends and market conditions.
Budget, P&L, SO&P, Demand Planning.
Lead & Coach Sales Team to achieve Company Goals.
Conducted market research to identify customer needs and preferences.
Increased product sales by effectively communicating technical specifications and benefits to potential clients.
Championed new product lines by educating customers on features, advantages, and applications relevant to their businesses.
Streamlined sales process by implementing CRM software, improving efficiency and lead management.
Created designs at minimal costs using high-volume manufacturing processes and careful material selection.
Led continuous improvements in engineering, resulting in clearer product design standards, better manufacturability and reduced engineering cycle time.
Identified new ideas, products and/or features that improved customer satisfaction, reduced costs and kept product line in forefront of industry.
Developed new product designs with innovative features, resulting in increased market demand for API 6A, API 16A, API 16C, API 14E, API 5CT, API 5L, API 17D.
Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations, and achieving KPIs.
Reduced costs by eliminating materials waste and unnecessary labor hours.
Implemented quality control measures to reduce defect rates and enhance product quality consistently.
Collaborated with sales team to align plant capabilities with customer demands, fostering long-term business relationships.
Reduced downtime for maintenance by establishing a proactive preventive maintenance program.
Forecasted future production needs accurately, allowing for strategic decision-making regarding staffing levels, equipment investments, and inventory management.
Reduced maintenance costs through thorough analysis of repair needs and prioritization of tasks.
Analyzed equipment performance data to identify trends and develop targeted maintenance plans accordingly using Vibrational & Thermal Analysis.
Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
Contributed to development, implementation, and execution of maintenance programs.
Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.