Jose A. Imbert Guzman
New York,NY
Summary
Resourceful General Administrator known for high productivity and efficient task completion. Specialize in workflow management, operational support, and process improvement. Possess strong skills in communication, organization, and time management which enable success in fast-paced environments. Highly skilled General Administrator with a solid background in administrative tasks, including managing office operations, coordinating meetings and travel arrangements, and maintaining confidential files. Strengths include problem-solving abilities, leadership skills and strong communication. Noted for improving operational workflows by implementing process improvements in previous roles.
Overview
7
7
years of professional experience
Work History
Sales Representative
NRG
Philadelphia, PA
02.2023 - 06.2024
- Organized client visits, presentations, product demonstrations and trade shows.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
Salesperson
Key Auto Philly
Philadelphia, PA
09.2023 - 12.2023
- Informed customers about the company's products and services.
- Established and nurtured customer relationships through tailored interactions
- Gathered and analyzed data on competitors' pricing, products, and promotional activities.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Generated new business opportunities through cold calling campaigns.
- Developed key customer relationships to increase sales.
- Negotiated deals and handled complaints or objections.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Market Operations Manager
Carvana
Delanco , NJ
06.2023 - 08.2023
- Conducted research and analysis on new markets, products, services, pricing models, and customer segmentation.
- Negotiated contracts with vendors or suppliers in order to secure favorable terms for goods or services purchased by the company.
- Developed strategies to optimize market operations, ensuring compliance with established regulations and standards.
- Maintained an up-to-date knowledge of industry trends, regulatory requirements, best practices, and competitive landscape in order to inform decisions related to market operations.
- Built strong relationships with customers through effective problem-solving techniques and excellent customer service skills.
- Assisted senior management in developing long-term strategies for expanding into new markets or launching additional products and services.
General Manager
Imbert Caribe Rent Car
Santo Domingo, DR
07.2021 - 05.2022
- Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
- Explained rental policies to customers and answered questions about contracts and agreements.
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
- Compiled weekly sales reports for management review including number of cars rented per day, week, month, year; revenue generated; add-on services sold; .
- Inspected returned vehicles for damage upon return; recorded damages on check-in sheet; notified management if additional charges were necessary.
- Balanced daily cash receipts with financial records using computerized system when applicable.
- Checked vehicle condition both before and after rentals to ensure safety of all drivers.
- Answered inquiries from potential customers regarding availability of different types of vehicles, prices, and other related information.
Ccc One
1 Year
07.2017 - 08.2019
- Managing CCC One Reparing Plan.
- Estimating Claims Estimates on a formal sequence.
Education
High School Diploma -
Manhattan Bridges High School
New York, NY05-2019
Skills
- Provide assistant in general maintenance work
- Customer Needs Assessment
- Provide assistance's in the resolution of tenancy problems
- Perform rentals and complete annual/interim reviews
- Customer Service
- Perform case reviews and/or process lease renewals/contract rent changes
- Records Management
- Client Account Management
- Lead Generation
- Proposal Development
- Sales Forecasting
- Client Service
- Provide assistant in general maintenance work
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Salesperson
Key Auto Philly
09.2023 - 12.2023
Market Operations Manager
Carvana
06.2023 - 08.2023
Sales Representative
NRG
02.2023 - 06.2024
General Manager
Imbert Caribe Rent Car
07.2021 - 05.2022
Ccc One
1 Year
07.2017 - 08.2019
High School Diploma -
Manhattan Bridges High School