Jose A. Lopez
San Juan
Summary
Reliable, hardworking team player focused on handling all needs efficiently. Knowledgeable about shipping and receiving, inventory counts and import and export regulations. Good interpersonal and communication skills.
Overview
10
10
years of professional experience
Work History
Pawn Broker
EzPawn
09.2025 - Current
- Perform non-management open/close procedures.
- Keeps sales floor clean, stocked and maintains display of merchandise.
- Performs sales and loan transactions in accordance with established policies, procedures, practices and regulatory requirements.
- Handles all cash and negotiable items in accordance with established policies, procedures, practices and regulatory requirements.
- Answers incoming calls per company standards
- Effectively communicates to customers the legal aspects of the pawn and buy transactions.
- Evaluated pawn items for value, ensuring accurate appraisals and maintaining customer trust.
- Managed inventory systems to track merchandise and optimize sales strategies.
- Trained staff on customer service protocols and effective sales techniques.
- Led initiatives to enhance operational efficiency and streamline processes.
- Performed store open and close procedures as part of shift responsibilities.
- Estimated value and gave appraisals of merchandise for prospective clients.
Solar/ Pile Rigger
NoBull Energy
01.2025 - 06.2025
- Lifting, carrying, pushing, pulling up to 50 lbs
- Operated rigging equipment to facilitate safe lifting and movement of heavy materials.
- Monitored rigging operations to identify potential hazards and implement corrective actions.
- Collaborated with project managers to align rigging activities with overall project timelines.
- Secured safety equipment and always used gear according to requirements.
- Determined correct rigging requirements for equipment based on job specifications and environmental conditions.
- Enhanced team productivity through clear communication with colleagues regarding job assignments and expectations.
- Inspected rigging gear to ensure compliance with safety standards and operational efficiency.
- Coordinated with team members to execute complex rigging tasks in various environments.
- Developed rigging plans based on load specifications and site conditions for optimal safety.
Contact Center Agent
Senture LLC, (Project Repair Clinic)
12.2021 - 12.2024
- Customer service while following protocols and guidelines.
- Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client-specific instruction.
- Document each customers inquiry information in a database
- Verify customer's information, making corrections and updates as needed.
- Handel sensitive information of customers of input sales
- Actively listen to recognizing opportunities to offer additional information to callers ensuring the caller and client have received the best customer service experience possible.
- Managed high-volume inbound calls, ensuring timely and accurate resolution of customer inquiries.
- Utilized CRM software to track customer interactions and maintain detailed records of service requests.
- Trained and mentored new agents, enhancing team performance and service quality.
- Developed scripts and guidelines to standardize responses and improve efficiency in handling calls.
Pawn Broker
Cash America
12.2018 - 12.2021
- Perform non-management open/close procedures.
- Keeps sales floor clean, stocked and maintains display of merchandise.
- Performs sales and loan transactions in accordance with established policies, procedures, practices and regulatory requirements.
- Handles all cash and negotiable items in accordance with established policies, procedures, practices and regulatory requirements.
- Answers incoming calls per company standards
- Effectively communicates to customers the legal aspects of the pawn and buy transactions.
- Resolved customer disputes, fostering positive relationships and retention.
- Developed promotional strategies to increase foot traffic and sales revenue.
- Conducted market research to adjust pricing strategies and improve competitiveness.
- Mentored junior staff, enhancing team performance and knowledge retention.
Shipping and Receiving
Identipak Smart Sampling
12.2017 - 12.2018
- Manages the shipment and receipt of all products, materials, and supplies.
- Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.
- Tracks, traces, and updates the status of incoming and outgoing shipments.
- Maintains a clean, neat, and member-ready area.
- Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.
- Provides additional backup support for other in-house departments.
- Support production and planning departments to maintain inventory up to date.
- Keep inventory logs up to date as well as perform monthly audits to warehouse for accurate inventory counts.
- Coordinated shipping and receiving tasks efficiently, minimizing delays in order fulfillment processes.
- Coordinated closely with warehouse teams for seamless integration of shipping and receiving processes.
- Verified orders from shipping and receiving documentation to complete accurate transfers.
- Ensured smooth coordination between shipping and receiving teams, facilitating the prompt transfer of goods within designated timelines.
Engineer/Machine Operator Assistant
GAMA LLC
05.2015 - 08.2017
- Mechanical jobs
- Assembling and painting structures.
- Create new parts for assembly machines.
- Part-time operator of a Lathe and milling machines.
- Assistant to the welder.
- Assisted in engineering projects, ensuring adherence to safety regulations and quality standards.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Provided input to team lead regarding areas for process and procedural improvement.
Education
Associate of Arts - criminal justice
South Texas College
McAllen, TX02.2021
Skills
Material handling
MS office
Digital and physical counts
Inventory tracking
Data management
Warehouse organization
Teamwork and collaboration
Timeline
Pawn Broker
EzPawn
09.2025 - Current
Solar/ Pile Rigger
NoBull Energy
01.2025 - 06.2025
Contact Center Agent
Senture LLC, (Project Repair Clinic)
12.2021 - 12.2024
Pawn Broker
Cash America
12.2018 - 12.2021
Shipping and Receiving
Identipak Smart Sampling
12.2017 - 12.2018
Engineer/Machine Operator Assistant
GAMA LLC
05.2015 - 08.2017
Associate of Arts - criminal justice
South Texas College