JOSE A MACIEL LOPEZ
Mableton,WY
Summary
Proven in enhancing guest experiences and streamlining operations, I leveraged hospitality knowledge and exceptional communication at Ace Parking Management to increase upselling opportunities and ensure VIP satisfaction. Skilled in complaint handling and multitasking, I excel in fast-paced environments, consistently achieving and surpassing guest service targets. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Highly communicative professional with more than [Number] years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Ambassador, Guest Services
Ace Parking Management.
03.2022 - 02.2024
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Contributed to revenue generation by informing guests about available upgrades or additional services that would enhance their visit.
- Collaborated with hotel staff to ensure seamless coordination of guest services and accommodations.
- Increased upselling opportunities by consistently promoting available amenities and services to guests during interactions.
- Handled high-pressure situations calmly and professionally, minimizing disruption or dissatisfaction among guests.
- Guided guests through local attractions recommendations, contributing to memorable experiences for visitors.
- Improved communication between departments by implementing efficient information-sharing processes to better serve guests'' needs.
- Managed VIP guest relations, ensuring their needs were met in a timely manner while maintaining discretion and confidentiality.
- Ensured smooth departure process for guests, securing feedback on their stay and encouraging return visits.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Assisted guests with variety of services and local attraction information.
- Provided accurate information regarding local attractions, restaurants and activities.
Service Valet
Ace Parking
03.2022 - 02.2024
- Provided exceptional support for special events, ensuring seamless guest experiences during high-volume periods.
- Enhanced customer satisfaction by promptly greeting and attending to their vehicle needs.
- Consistently received positive feedback from both guests and supervisors, reinforcing a commitment to providing exceptional service in the valet role.
- Contributed to improved revenue by accurately processing cash transactions and maintaining accurate financial records.
- Accelerated vehicle retrieval times through effective communication with team members and proper key management.
- Reduced wait times for guests by effectively coordinating vehicle rotations during peak hours of operation.
- Exemplified exceptional driving skills under various weather conditions while safely maneuvering guest vehicles within tight spaces or heavy traffic areas as necessary.
- Demonstrated professionalism and excellent customer service, resulting in repeat business from satisfied clients.
- Collaborated with fellow valets to optimize workflow, enhancing overall efficiency and productivity.
- Safeguarded client property by diligently inspecting vehicles for damage upon arrival and departure.
- Complied with company policies, local regulations, and safety protocols to maintain a secure working environment for staff and guests alike.
- Assisted management in maintaining an organized work area, contributing to efficient daily operations within the valet department.
- Provided punctual, polite valet services to uphold professional standards.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Helped guests unload and load luggage.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Inspected vehicles to verify condition ahead of customer returns.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Delivered above and beyond service to VIP guests at property.
- Escorted drivers to vehicles and helped load or carry large items.
Dental Assistant
Dr. Gregory M Culton
09.2010 - 02.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Aided in the development of staff training materials, fostering a cohesive team environment focused on continuous improvement.
- Promoted ongoing professional development by attending industry conferences, seminars, workshops.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared patient X-rays and images for review by dentist.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Exposed, developed and mounted dental x-rays.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Foreman
Encana
06.2009 - 11.2009
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Reviewed project details to specify correct materials and equipment for job sites.
- Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
- Optimized resource utilization for cost savings, carefully monitoring material usage and labor allocations.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected equipment and tools used for safe operation.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
Dental Assistant
South Bay Plaza Dental
10.2001 - 05.2009
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Implemented educational programs within the practice that emphasized preventative care strategies for patients.
- Prepared and sterilized instruments and materials for use by dentists.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Exposed, developed and mounted dental x-rays.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Education
Dental Asistant - TRANSCRIPT DENTAL ASSISTING
EXCELL COLLEGE
3251 Adams Avenue, Suite A San Diego CA 9221604.1999
BBA - Theology
NEW HOPE/ ITELNE
Nuevo León,Mexico05.1996
GED -
Cesar E Chávez
Barrio Logan,CA08.1987
Skills
- Patience and composure
- Hospitality Industry Knowledge
- Customer service expertise
- Exceptional communication
- Cross-cultural sensitivity
- Tour Guiding Experience
- Brand representation
- Customer Service
- Flexible Schedule
- First Aid Training
- Guest accommodations
- Guest Relations
- Complaint Handling
- Documentation And Reporting
- Knowledge of local area
- Inventory Monitoring
- Guest Orientation
- Emergency Response
- Reservation Processing
- Report Preparation
- Information Protection
- Food and Beverage Area Setup
- Property Security
- Services and Amenities Promotion
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Clear Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Guest experiences
- Relationship Building
- Training and mentoring
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Office Support
- Continuous Improvement
- Written Communication
- Community Relations
- Problem-solving aptitude
- Transportation Coordination
- Vendor interaction
- Reservation coordination
- Travel Arrangement Coordination
- Reporting capabilities
- Amenities Information
- Luggage Handling
- Dining Recommendations
- Celebrity Guest Support
- Childcare Arrangement
Accomplishments
- Led implementation of digital x-ray system, optimizing workflow [Number]%.
- Introduced online new patient forms, streamlining intake process.
- Negotiated with suppliers and ordered inventories and supplies in bulk, saving office over $[Number].
- Supervised team of [Number] staff members.
Affiliations
- FORMER EVANGELICAL PASTOR
Certification
- [Area of certification], [Company Name] - [Timeframe]
- Ultras
- Valet Parking Certificate
Languages
Spanish
Professional Working
Timeline
Ambassador, Guest Services
Ace Parking Management.
03.2022 - 02.2024
Service Valet
Ace Parking
03.2022 - 02.2024
Dental Assistant
Dr. Gregory M Culton
09.2010 - 02.2022
Foreman
Encana
06.2009 - 11.2009
Dental Assistant
South Bay Plaza Dental
10.2001 - 05.2009
Dental Asistant - TRANSCRIPT DENTAL ASSISTING
EXCELL COLLEGE
BBA - Theology
NEW HOPE/ ITELNE
GED -
Cesar E Chávez
- [Area of certification], [Company Name] - [Timeframe]
- Ultras
- Valet Parking Certificate
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