Summary
Overview
Work History
Education
Skills
Timeline
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Carla Ramirez

Temple City,CA

Summary

Exceptionally talented and detail-oriented individual seeks a position offering challenging growth opportunities in a fast-paced professional environment. Fast learner with proven adaptability, and qualified in managing multiple projects simultaneously. Offering excellent communication skills and interpersonal skills with over 10 years of experience in all aspects of data entry/administrative support. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Order Entry Specialist

Gibson Overseas
10.2014 - 01.2024
  • Verified accuracy of information and executed clarification of orders.
  • Provided order tracking information and resolved issues when needed.
  • Processed and documented transactions in company database.
  • Processed orders and entered into Oracle Cloud program for tracking, maintaining, monitoring and reporting.
  • Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
  • Monitored accounts receivables, assisted in collecting past-due invoices and reconciled payments with invoices.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Prepared variety of different written communications, reports and documents.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
  • Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
  • Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
  • Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
  • Assisted executives with various day-to-day tasks such as calendar management and correspondence handling.
  • Developed training materials for new hires, expediting their integration into the workplace while maintaining high performance standards.
  • Prepared detailed reports and presentations for management review, facilitating informed decision-making processes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Import Coordinator

Convermat Corporation
06.2014 - 08.2014
  • Coordinated rush orders and order changes.
  • ISF filing Received Packing Slips/ Commercial Invoices, and BOL's for all Imports Forward Arrival Notices to the appropriate personal Monitored shipments to guarantee on-time delivery.
  • Completed all necessary customs documents and other paperwork.
  • Verified that information in the computer system was up-to-date and accurate.
  • Manually created shipments, assigned carriers and dispatched shipments.
  • Resolved problems for customers, warehouses and carriers.
  • Coordinated rush orders and order changes.

Traffic Coordinator

NBTY
02.2011 - 05.2013
  • Shipped high volume or vitamin orders to many vendors.
  • Supplied product toCostco/Sam's Club/Wall-Mart Maintain Costco's vitamin Inventory by shipping weekly orders to various stores across the country.
  • Coordinating Truck Load / LTL/ & IML shipments.
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders.
  • Assigned shipments to carriers in the centralized database.
  • Took corrective action in the case of accidents and delays to minimize extra expenses.
  • Managed shipment schedules to maximize productivity and cut costs.
  • Determined the most cost-effective procedures and routes for shipments.
  • Prioritized order security, accuracy and on-time pickup and delivery.
  • Prepared documents for shipment claims submissions.
  • E-mailed suppliers, carriers and customers with shipping updates.
  • Verified the contents of inventory loads against shipping papers Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations E-mailed su.

Receiving Coordinator

Leiner/NBTY
02.2008 - 02.2011
  • Supervised people when the lead or supervisors were out.
  • Assisting Vendors phone calls and scheduling delivery appointments.
  • Answers and make Phone Calls through the shift.
  • Coordinated shipments heading outside of state.
  • Reviewed and analyzed data from companies in non-competing industries to amass strategic insight.
  • Forwarded client-related quality and service issues to the appropriate manager for resolution.
  • Worked with Lotus Notes sending and replying to several emails through out the shift.
  • Gathered, logged and monitored all shipping data.
  • Placed merchandise back where it belong after store hours/GO BAGS Oversaw the organizing and product Ensured superior customer experience by addressing customer concerns, demonstrating empathy and Researched and resolved inventory discrepancies.
  • Redirected shipments en route in response to customer requests.

Documentation Specialist

VOLT/LEINER
09.2007 - 02.2008
  • Advanced in reconciling batches of different work orders for different vendors.
  • Worked with a team of people to have better quality control in our department.
  • Assisted Packaging workers in correcting several work order batches.
  • Managed dealing with systematically inventory/AS400.
  • Worked with Pac-Track.
  • Completed systematic RTNS.
  • Received all imported goods and checked product condition and count.

Cashier

TARGET
06.2006 - 09.2006
  • Provided prompt, courteous service while checking out customers.
  • Assisted customers in locating product.
  • Assisted customers with price checks.
  • Storage in stockyard areas.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Resolving problems on the spot.
  • Recommended alternative items if product was out of stock.

Education

High School Diploma -

Foshay Learning Center

Skills

  • Fluent in Spanish
  • Multitasking
  • Microsoft Word
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Computer Proficiency
  • Clerical Support
  • Critical Thinking
  • Microsoft Office Suite
  • Office Management
  • Professional Communication
  • Database entry
  • Scheduling and calendar management
  • Dedicated Team Player
  • Report Generation
  • Training and coaching
  • Multi-Line Telephone Systems
  • Meeting Arrangements
  • Inventory replenishment
  • Inventory tracking
  • Data entry skills
  • Payment collection
  • Administrative support

Timeline

Order Entry Specialist

Gibson Overseas
10.2014 - 01.2024

Import Coordinator

Convermat Corporation
06.2014 - 08.2014

Traffic Coordinator

NBTY
02.2011 - 05.2013

Receiving Coordinator

Leiner/NBTY
02.2008 - 02.2011

Documentation Specialist

VOLT/LEINER
09.2007 - 02.2008

Cashier

TARGET
06.2006 - 09.2006

High School Diploma -

Foshay Learning Center

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Carla Ramirez