Rosaura Martinez
Sylmar,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Caregiver
IHSS Adult Services Program
01.2021 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Enrollment Processor
Blue Shield Of CA
09.2018 - 02.2021
- Facilitated open lines of communication between departments to ensure seamless coordination during peak enrollment periods.
- Assessed applicant eligibility based on established criteria, providing fair opportunities for all prospective students.
- Contributed to a positive workplace culture by actively participating in team meetings and sharing ideas for process improvements.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Call Center Representative
Anthem Blue Cross
09.2016 - 12.2017
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Call Center Representative
Health Net
04.2016 - 07.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Driver
Uber/Lyft
02.2015 - 03.2016
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
Customer Service Representative
Farmers Insurance Agency
11.2005 - 12.2013
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Mission High School
San Fernando, CA05.2024
Skills
- HIPAA Compliance
- Dependable and Responsible
- Strong Ethics
- Multitasking and Organization
- Empathy and understanding
- Enrollment verification
Timeline
Caregiver
IHSS Adult Services Program
01.2021 - Current
Enrollment Processor
Blue Shield Of CA
09.2018 - 02.2021
Call Center Representative
Anthem Blue Cross
09.2016 - 12.2017
Call Center Representative
Health Net
04.2016 - 07.2016
Driver
Uber/Lyft
02.2015 - 03.2016
Customer Service Representative
Farmers Insurance Agency
11.2005 - 12.2013
High School Diploma -
Mission High School
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