Jose Oyola
Durham,NC
Summary
Highly skilled and purposeful professional with solid experience in management and full recruitment cycle. Proven ability to manage with strong people skills. Able to work with little to no supervision. Initiative-taking and eager to learn. Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.
Overview
17
17
years of professional experience
Work History
Bilingual Recruiter
National Jewelry and Pawn
06.2022 - 04.2024
- Responsible for sourcing, identifying, and interviewing potential candidates through recruiting platforms, job sites, and professional contacts
- Prepare/provide information to candidates throughout interview process
- Build relationships with candidates
- Communicate regularly with hiring managers
- Manage process, resume flow, candidate scheduling, and interview preparation
- Post job ads on job boards and social media groups
- Select applicants through telephone interviews in two required languages
- Gather contact information, enter data into candidate tracking sheet, and maintain this information on candidates
- Create recruiting plans to develop talent pool for future and existing opening
- Led Bilingual Focus Group
- Performed other duties as assigned.
Scheduling Coordinator
Deaf Services Center
10.2020 - 02.2022
- Set up new accounts for customers
- Receive and process requests and cancellations for interpreting via phone and email
- Working to secure services for requests by checking staff availability
- Fielding questions from customers regarding requests and answering questions regarding DSC services.
Assistant Director of Spoken Language
Deaf Services Center
03.2017 - 03.2020
- Support director in all their duties and effectively conduct assigned responsibilities
- Manage ongoing projects in timely manner
- Develop strategic business planning and analysis
- Develop policies such as Cell phone policy, Dress code policy, among others
- Build and maintain excellent client relationships and rapport
- Subject matter expert related to business
- Full recruitment cycle: find candidates in different job platforms such as Indeed, ZipRecruiter, etc., determining staffing needs, screening resumes, performing interviews, coordinating interviews, finding best candidates.
Free Lance Interpreter
Self Employed
06.2016 - 03.2017
- Providing parties with clear and exact translations of written materials, and interpretations of verbal communication
- Imparting thought, purpose, spirit, emotions, and tone of speakers from source language into target language with no additions or omissions in medical, educational, some legal settings
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Communicated with clients to understand interpreting needs and provide best service possible.
Assistant Vice President
IQOR
05.2012 - 06.2016
- Supervise group of agents working collection for city of New York
- Collecting on parking tickets, EZ-pass violations, and environmental control board fines
- Assist Operations department in achieving goals by mentoring, coaching, and training QA agents
- Analyzed data derived from call monitoring to drive results and actions plans from root cause analysis
- Ensured agents understood and complied with all call center objectives, performance standards, and policies
- Customer service expert that anticipates, meets, and exceeds expectations by solving problems quickly and effectively making customer issues priority
- Recruitment cycle: determining staffing needs, performing interviews, coordinating interviews, finding best candidates
- Recruitment cycle: determining staffing needs, screening resumes, performing interviews, coordinating interviews, finding best candidates.
Teacher
Academia Fundación Educación Cristiana
09.2007 - 05.2011
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Supported student physical, mental, and social development using classroom games and activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had equal opportunity for success.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Graded and evaluated student assignments, papers, and course work.
- Planned and implemented integrated lessons to meet national standards.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Created and developed lesson plans to meet students' academic needs.
Education
Bachelor of Arts - Theology
Universidad Teologica Vida Abundante
Ponce, PR 01.2024
CERTIFICATE IN COMPUTER PROGRAMMING -
Emory College of PR
Bayamon, PR10.1994
HIGH SCHOOL DIPLOMA -
Jose S Alegria High School
Dorado, PR 05.1992
Skills
- Computer proficiency
- Leadership experience
- Communication skills
- Self-motivation
- Time management
- Fast learner
- Ability to Assess Employees
- Public speaking
- New-Hire Onboarding
- Training
- Team building
- Multicultural Sensitivity
- Resume Screening
- Fluent Bilingualism
- Onboarding process
- Candidate Sourcing
- Effective Interviewing
- Recruiting and Sourcing
- Recruitment strategy development
- Candidate Screening
- Team Collaboration
- Self-Motivated Work Ethic
- Team motivation
- Full cycle recruiting
- Candidate and client relations
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Recruiter
National Jewelry and Pawn
06.2022 - 04.2024
Scheduling Coordinator
Deaf Services Center
10.2020 - 02.2022
Assistant Director of Spoken Language
Deaf Services Center
03.2017 - 03.2020
Free Lance Interpreter
Self Employed
06.2016 - 03.2017
Assistant Vice President
IQOR
05.2012 - 06.2016
Teacher
Academia Fundación Educación Cristiana
09.2007 - 05.2011
Bachelor of Arts - Theology
Universidad Teologica Vida Abundante
CERTIFICATE IN COMPUTER PROGRAMMING -
Emory College of PR
HIGH SCHOOL DIPLOMA -
Jose S Alegria High School
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