Jose A. Perez

• Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
• Provided guidance to management regarding project bids for onsite improvements.
• Analyzed and identified equipment failure root causes and initiated correction actions.
• Directly supervised 2-4 employees and scheduled shifts for the plant maintenance team.
• Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
• Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
• Procured pricing information from various vendors to support cost-effective purchasing.
• Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
• Negotiated contracts with vendors for cost-effective materials procurement.
• Tracked and progressed maintenance requests in CMMS systems to meet schedules.
• Tracked and managed department costs for good budget adherence.
• Coordinated preventative maintenance schedules, verifying equipment safety and function.
• Supported senior-level personnel working in marketing and sales capacities by adjusting equipment and maintenance needs to their goals.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Developed detailed plans based on broad guidance and direction.
• Used industry expertise, customer service skills and analytical nature to resolve concerns and promote loyalty.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Defined clear targets and objectives and communicated to other team members.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Launched quality assurance practices for each phase of development
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Provide technical and developmental support to other plants when requested.
• Create and implement training plans for facility maintenance and safety methods, procedures, and techniques.

• Monitor and control supplies, equipment, and budget.
• Improved operational efficiencies to reduce costs and improve productivity.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Established foundational processes for business operations.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Optimized operations by performing system upgrades, troubleshooting component failures and installing approved system modifications.
• Built and installed sites per customer specs and maintained safe work environment daily
• Coordinated maintenance and responded to repair calls for assigned sites.
• Cell sites Switch maintenance and installation.
• Power plant and battery backup maintenance.
• Ethernet switches and antennas maintenance and installation.
• Cell site verification and equipment inventory.
• Cell site equipment de-installation.

• Cleaned and lubricated parts to keep equipment operating at peak performance.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Responded immediately to mechanical breakdowns and developed timely repair plan to minimize downtime.
• Performed electrical and mechanical repairs of production equipment to minimize downtime.
• Ensure equipment operation by conducting the necessary corrective repairs.
• Conduct daily, weekly, and monthly preventative maintenance.
• Analyze equipment failures, determine the cause(s), and make necessary adjustments or repairs.
• Assist in the fabrication and repair of new parts for operation.
• Assist in the equipment installation with the source supplies (Electric, Pneumatic, and Plumbing).

• Enhanced regional branch performance by implementing proven management processes to increase revenue.
• Traveled to over [Number] locations per week to manage each store
• Performed reviews of over 200 employees including managers.
• Developed processes to save on costs and prevent losses.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Directed and oversight of new equipment installation for expansions.
• Plan and direct operations of the plants and service centers.
• Manage the improvements for services installation and maintenance.
• Prepare and control operational budgets.
• Assist in the development of strategic plans for operational activity.
• Manage quality assurance.

Operation Support Manager (Service Centers).

• Automation of the end-to-end process in the service centers.
• Monitor operations performance and implement information systems & procedures in the service center.
• Develop information tools to monitor and control the operation.
• Conduct audits and recommendations.

System Analyst and Programmer

• Design and develop systems information for operation.
• Develop timelines for training implementation
• Statistic analysis and recommendation.

Telecommunication Technician (switch)

• Central office switches: Maintenance and installation;Test, troubleshooting, and repair;