Jose A Ramirez-Garzona
Atwater,CA
Summary
Service oriented cargo lead with 9 years of customer service experience. Background in high volume environment and airline knowledge. Core competencies include cargo operations, problem solving and support as well as communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
14
14
years of professional experience
Work History
Customer Service Lead
Delta Air Lines
San Francisco, CA
10.2011 - Current
- Collect data from tableau to evaluate operational failures.
- Review KPI to maintain performance goals for Delta and Aeromexico.
- Mail performance report.
- Import and export.
- Luggage logistic.
- Track and trace.
- Provide training and orientation to new staff.
- Customer and operational support.
- Project deadlines.
- Ensured that all company and Federal Aviation Regulations were adhered to.
- Escort privileges.
- Safety meetings.
- US origin security auditor.
- Briefings.
- Supervise daily operation, staff, to ensure that mail and cargo are accepted in a timely manner.
- WCC desk.
- Daily Inventory.
- Uncleared Airwaybill report.
Ramp Agent
Delta Air Lines
San Francisco, CA
06.2010 - 10.2011
- Loaded and offloaded luggage and cargo from aircraft
- Maintained ramp areas
- Picked up and transported cargo and baggage to and from aircraft
- Taxi in aircraft to the assigned gate
- Scanned bags and uploaded data from scanner
- Tug and loader certified
Education
High School Diploma - undefined
El Camino High School
2001
Skills
- Customer Service
- Reports and Documentation
- Judgment and Decision Making
- Foreign Language ( Spanish )
- Delta Term
- Velocity Mail
- X-ray certified
- ETD certified
- Problem Resolution
- Deadline Oriented
- Delta Terminology
- Employee Training
- Web Vision
- AMS
- Conflict resolution
- Dangerous goods specialist
Accomplishments
- Dangerous Goods accepting agent one year after transferring to cargo from SFO ramp.
- Promoted to Cargo Customer Service Lead after two years of being a cargo agent.
- SFO's Leading The Way Program
- Project Management ( Leading The Way Project )
- Worked directly with the station manager of Santa Ana CA, Stephanie L. Coe and Station Manager of Sacramento CA, Neil Alpert to monitor and improve NFD failures, Cargo Load Failures and mail performance.
- Safety Coordinator.
- Explosive Trace Detector Trainer.
- TDY in SEA, LAX and CVG for operational needs.
- Air Canada Auditor.
- Aeromexico trainer.
- PIT training.
- DIGI Mobile Scanner Trainer.
Timeline
Customer Service Lead
Delta Air Lines
10.2011 - Current
Ramp Agent
Delta Air Lines
06.2010 - 10.2011
High School Diploma - undefined
El Camino High School