Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Jose Roque

Jose Roque

Washington D.C.,DC

Summary

I am seeking a dynamic position which will allow me to maximize my organizational, customer service and managerial skills while allowing me to grow professionally. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Front Desk Concierge

Compass Concierge
07.2019 - 01.2021
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Maintained accurate and up-to-date records of guest information.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
  • Contributed to revenue growth by upselling available rooms or promoting hotel packages during reservation inquiries.

Server and Bartender

Dogfish Head Ale House
12.2009 - 03.2011
  • Provide customers with high quality customer service in a customer friendly atmosphere
  • Increase sales by upselling menu items or offering a bar item to go with meal
  • Performed side work duties in preparation for meal time rush.

Payroll/Benefits Specialist

Wholefoods
06.2009 - 12.2009
  • My primary responsibilities include payroll and benefit administration
  • Process payroll: confirm and enter employees’ hours worked, leave used, salary adjustments and any other payroll adjustments necessary
  • Monitor sales per department to ensure staff coverage is adequately met
  • Oversee benefit administration including processing short term disability benefits, long-term disability benefits, flexible spending accounts and consumer health benefit insurance
  • Process paperwork for all new hires and employee terminations
  • Responsible for all employee relations: counseling employees and/or consulting store team leaders involving sensitive employee issues
  • Process all workers compensation claims and benefits
  • Oversee store safety program by maintaining procedures and training employees and store management
  • Report, research and investigate all employee and customer related accidents occurring in store
  • Oversee distribution of required attire per employee upon anniversary date
  • Assist in resolving employee medical claim issues and serve as contact person to insurance carriers.

HRIS Coordinator

USATODAY
01.2007 - 05.2009
  • My primary responsibilities revolve around maintaining the integrity of the human resource database so that salary and benefit information support the regulatory requirements of the company
  • Maintain integrity of human resources database through accurate and timely entry of data changes, specifically: new hires, rehires, transfers, terminations, status changes, salary adjustments, HED deductions and performance reviews
  • Verify data using standard audit procedures and troubleshoot problems as they arise
  • Manage stock enrollments, parking deductions and commuter programs, including Commuter Pre-tax Programs
  • Provide written and phone verifications of employment and salary
  • Coordinate off site file storage
  • Distribute department paychecks and collect department timesheets
  • Research employee and benefit related issues.

Human Resources Coordinator

USATODAY
04.2001 - 01.2007
  • My primary responsibilities were to provide support to the Vice President of Human Resources and the Director of Staff Development
  • Prepare a compilation of month summary status reports for VP of Human Resources and the USATODAY Management Committee
  • Verify accuracy of EEO compliance data and generate an annual summary report
  • Sort and format Affirmative Action data into an annual report
  • Monitor and generate monthly departmental expense reports
  • Reconcile all monthly expenses to general ledger an explain variances
  • Reconcile year end budget and variance report
  • Coordinate distribution and collection of Ethic Policy and Electronic Communication Policy from all corporate and salary employees
  • Assist Director of Staff Development in coordinating all logistics for Management Development Program and other programs
  • Send out reminders of that month session and arrange any schedule conflict the Management Development Program participants may have
  • Coordinate and prepare and collect materials for training
  • Create and update and design training materials using Microsoft system.

Human Resources Assistant

ING/ReliaStar Life Insurance Company
10.1998 - 04.2001
  • Maintain all Human Resources personnel files and databases
  • Conduct new-employee orientation
  • Coordinate all staff events including annual holiday party, summer picnic and customer appreciation week.

Senior Commission Account Representative

ING/ReliaStar Life Insurance Company
04.1992 - 10.1998
  • Coordinate exchange of information between payroll centers
  • Respond to inquiries from company sales force regarding commission rates, policy status, personal insurance and contract schedule
  • Process state and federal garnishments and FICA withholdings
  • Reconcile account sales and process all commission payments.

Senior Customer Service Representative

ING/ReliaStar Life Insurance Company
10.1988 - 04.1992
  • Respond to customer’s requests for information regarding explanations of program features, policy provisions, legal requirements, billing and processing requirements for a variety of products
  • Effectively communicate with clients, agents and medical service providers
  • Process policy surrenders, loans and policy changes and accurately disburse policy values.

Education

3 years -

Northern Virginia Community College

Business Management - Business Administration

Northern Virginia Community College, Annandale, VA

Culinary Job Training - Culinary Arts

DC Central Kitchen, Washington, DC
09.2019

Certificate - Medical Assistant

Prospect College, Washington
11.2017

Skills

  • Fluent in the English and Spanish languages (written and verbal)
  • Experienced in Microsoft Office Word, Excel, Outlook; Visio; Lawson; LBI Crystal Reporting; Cyborg and Reportsmith
  • Customer Service
  • Dining Recommendations

Accomplishments

  • Assisted concierge with special projects, completing tasks ahead of schedule.
  • Achieved Result by completing Task with accuracy and efficiency.

Certification

ServSafe - Management level

Culinary Job Training

Allergen certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Concierge - Compass Concierge
07.2019 - 01.2021
Server and Bartender - Dogfish Head Ale House
12.2009 - 03.2011
Payroll/Benefits Specialist - Wholefoods
06.2009 - 12.2009
HRIS Coordinator - USATODAY
01.2007 - 05.2009
Human Resources Coordinator - USATODAY
04.2001 - 01.2007
Human Resources Assistant - ING/ReliaStar Life Insurance Company
10.1998 - 04.2001
Senior Commission Account Representative - ING/ReliaStar Life Insurance Company
04.1992 - 10.1998
Senior Customer Service Representative - ING/ReliaStar Life Insurance Company
10.1988 - 04.1992
Northern Virginia Community College - 3 years,
Northern Virginia Community College - Business Management, Business Administration
DC Central Kitchen - Culinary Job Training , Culinary Arts
Prospect College - Certificate , Medical Assistant

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Jose Roque