Jose A. Santos Yero
Louisville,KY
Summary
Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.
Overview
6
6
years of professional experience
Work History
Process Assistant
Amazon
09.2021 - Current
- Lead a team of 100+ associates to meet or exceed daily production and quality goals, ensuring optimal performance across all shifts.
- Monitor team workflow and performance, providing real-time feedback and support to ensure smooth operations.
- Implement process improvements that increased operational efficiency by 25% through data-driven analysis.
- Coordinate with cross-functional teams to ensure alignment with safety standards, operational goals, and customer expectations.
- Train new associates on company processes, safety standards, and performance expectations, contributing to a 45% reduction in onboarding time.
- Resolve conflicts within the team, fostering a collaborative work environment and maintaining high morale.
- Monitor safety compliance and conduct audits to ensure that team members adhere to company safety policies and procedures.
- Ensure compliance with safety standards and company policies, reducing incidents and improving operational efficiency.
- Collaborate with other departments to ensure operational goals and safety expectations are met.
Supervisor
UPS
01.2020 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service
Walmart
02.2019 - 01.2020
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings 85%.
- Serviced high volume of calls while providing excellent customer service.
- Managed business customer service, responding to requests and concerns promptly.
- Resolved guest issues with professionalism, demonstrating excellent customer service skills.
- Trained new hires on customer service policies and procedures.
Education
BBA - Management Information Systems
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Process Optimization
- Project Management
- Communication
- Problem Solving
- Time Management
- Quality Assurance
- Team Leadership
- Decision-Making
- Employee Development
- Microsoft Office Suite (Excel, Word, PowerPoint)
Languages
Spanish
Native or Bilingual
Timeline
Process Assistant
Amazon
09.2021 - Current
Supervisor
UPS
01.2020 - 02.2022
Customer Service
Walmart
02.2019 - 01.2020
BBA - Management Information Systems
Southern New Hampshire University
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