Jose A. Sotelo
San Diego,CA
Summary
Proven leader in operations management and team development, significantly enhanced performance and customer satisfaction. Skilled in inventory management and problem-solving, excel in optimizing resources and fostering a positive, adaptable work environment. Achieved notable cost control without compromising service quality.
Overview
7
7
years of professional experience
Work History
Restaurant General Manager
Brigantine Restaurants
03.2022 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Assistant General Manager
Brigantine Restaurants
06.2019 - 03.2022
- Motivated, trained, and disciplined around 100 employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in timely manner.
- Assisted in recruitment, hiring, and onboarding process for new employees to build skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Restaurant Manager
Brigantine Restaurants
03.2017 - 06.2019
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive work environment with proactive conflict resolution strategies and team-building activities.
Education
Associate of Arts - Architecture
Palomar College
San Marcos, CAAssociate of Arts - Mathematics
Miracosta College
Oceanside, CASkills
- Operations Management
- Inventory Management
- Cost Control
- Food Safety
- POS system knowledge
- Adaptable
- Problem-Solving
Additional Information
REFERENCE UPOR REQUEST
Timeline
Restaurant General Manager
Brigantine Restaurants
03.2022 - Current
Assistant General Manager
Brigantine Restaurants
06.2019 - 03.2022
Restaurant Manager
Brigantine Restaurants
03.2017 - 06.2019
Associate of Arts - Architecture
Palomar College
Associate of Arts - Mathematics
Miracosta College
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