JOSE TORREZ
White Plains,M.D.
Summary
Highly motivated and detail‐oriented professional seeking a senior position where I can utilize analytical skills, leadership, effective problem‐solving, and Interpersonal skills. I possess strong working knowledge in Business Management, accounting, budgeting, finance, and financial systems.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Food and Nutrition Director II
Morrison Healthcare
05.2023 - Current
- Establishes quality standards for the presentation and service of food
- Implements a system-wide customer service-driven philosophy that focuses on value and satisfaction
- Establishes procedures to ensure that food is prepared and served in a sanitary and safe environment
- Develop and integrate employee safety regulations into all phases of the operation
- Establishes procedures and policies for risk management
- Establishes measurable financial objectives and goals for the FNS program
- Implements efficient management techniques to ensure all records and supporting documentation are maintained by local, state, and federal laws and policies
- Develops procedures to ensure the food production system provides safe and nutritious food of high quality
- Ensures operational procedures for efficient and effective food production and distribution
- Implements a cost-effective procurement system
- Develops purchasing guidelines to ensure purchased food and supplies reflect product knowledge, customer preferences, system needs, policies, and nutrition objectives
- Establishes standards for receiving, storing, and inventorying food and non-food supplies based on sound principles of management
- Ensures compliance with all local, state, and federal laws, regulations, and policies
- Success in patient care experience and HCAP metrics.
Food Operations Manager
George Washington University Hospital
08.2022 - 05.2023
- Overseen daily operations
- Subway, Starbucks, Retail area, culinary team, and Patient Services
- Assists in the preparation of the budget and development of short-term and long-term financial and operational plans for the unit that support the overall objectives of the company
- Plans directs, coordinates, and controls resources of the Food Service Department to provide food service for customers, employees, and patients
- Oversees and controls food production area directing food production personnel in cost control measures
- Monitors the performance of the unit through verification and analysis of customer satisfaction systems and financial reports
- Recommends or initiates corrective action
- Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints
- Recommends or initiates corrective action
- Assists with recommendations and maintains a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration, and compliance with established labor regulations and personnel policies and procedures
- Confers with food production and other personnel to plan menus and related activities such as dining room, bar, and banquet operations
- Estimates food and beverage costs and requisitions or purchases supplies
- Inspects food and food preparation to maintain quality standards and sanitation regulations
- Maintains established systems and training programs to provide a safe working environment
- Complies with all
Senior Patient Experience Manager
Washington Hospital Center
05.2018 - 08.2022
- Development, planning, and oversight of an area s patient care experience function and all related programs, strategies, initiatives, policies, and procedures
- This position leads the patient care experience function for the area and drives its success in patient care experience and HCAP metrics
- Directs, develops, implements, promotes and evaluates all patient care experience programs, strategies, initiatives, policies, and procedures across an area and in alignment with the area s business strategy
- Provides strategic direction and training on patient care experience to managers and staff in the organization.
Patient Experience Manager
George Washington University Hospital
01.2018 - 01.2020
- Rounding with existing patients, families, and Nursing personnel in the facility
- Collaboration with hospital clinical and administrative leadership
- Collecting, organizing, and trending data
- Communicating findings with both Nutrition Services and interdisciplinary teams
- Networking with other hospitals to identify best practices.
Patient Services and Retail Supervisor
INOVA FAIRFAX HOSPITAL
08.2013 - 09.2017
- Establish quality standards for the presentation and service of food
- Implement a district-wide customer service-driven philosophy that focuses on value and satisfaction
- Develops cost-effective menus that maintain nutrition within government guidelines
- Daily patient visitations to ensure they are following their diets and ensure the nutrition department is also following
- Create a monthly status report template that will be used as the core financial reporting across the Nutrition Department
- Create a Weekly Schedule for over 22 employees and ensure employees are updated every quarter if there are any changes to the nutrition guidelines.
Sales Manager
BEST FINANCIAL SERVICES LLC
06.2011 - 01.2013
- Developed a business plan and sales strategy for the market that ensured the profitability of company sales goals
- Responsible for the performance and development of the Account Executives
- Prepared action plans by individuals and by the team for effective search of sales leads and prospects
- Initiated and coordinated the development of action plans to penetrate new markets.
Personal Banker/ Business Champion
WELLS FARGO BANK
08.2009 - 06.2011
- Top salesman in the branch, fifth overall in the region
- Average of 30 accounts totaling an average of $500 thousand quarterly
- Managed a staff of seven
- Provided training, set goals, and monitored loan applications for daily transactions
- Oversaw branch goals, and prepared and presented P&L reports to upper management.
Loan Officer
VISION FINANCIAL GROUPS, LLC
01.2004 - 01.2007
Education
Business Admiration - Finance
Strayer University
12.2015
Skills
- LANGUAGES
- ENGLISH
- SPANISH
- PORTUGUESE
- Capable of learning any system in a relatively short period
- Culinary production experience and background in safety and sanitation compliance
- Excellent Planning and organization skills
- Experience with knowledge of all Microsoft Office Applications as well as accounting and timekeeping programs and Payroll applications
- Ability to understand volumes, weights, and measures
- Ability to remain calm under stress
- Able to evaluate and interpret information and make independent decisions
- Proficient with Patients and Retail Horizon Software
- EPIC Hospital Software, Med Connect, Health Touch, and CBORD
- SENTACT rounding software tool
Certification
SERVSAFE Certified
Timeline
Food and Nutrition Director II
Morrison Healthcare
05.2023 - Current
Food Operations Manager
George Washington University Hospital
08.2022 - 05.2023
Senior Patient Experience Manager
Washington Hospital Center
05.2018 - 08.2022
Patient Experience Manager
George Washington University Hospital
01.2018 - 01.2020
Patient Services and Retail Supervisor
INOVA FAIRFAX HOSPITAL
08.2013 - 09.2017
Sales Manager
BEST FINANCIAL SERVICES LLC
06.2011 - 01.2013
Personal Banker/ Business Champion
WELLS FARGO BANK
08.2009 - 06.2011
Loan Officer
VISION FINANCIAL GROUPS, LLC
01.2004 - 01.2007
Business Admiration - Finance
Strayer University