Jose Aaron Gonzalez-Varela
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Technician
Audi Dealership
07.2022 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Diagnosed and repaired problems with electrical and mechanical systems.
Volvo Tech/Used Cars Tech
Volvo Cars Palo Alto
09.2019 - 07.2022
- Used Cars 150-point Inspections and Volvo Tech, Maintenance, Vehicle Alignments, Electrical Diagnoses/Repairs, Powertrian Diagnosis/Repairs, Chassis Diagnoses/Repairs.
- Recorded maintenance information, test results, material usage and repairs made.
- Collaborated with team members to complete customer requests and orders on time.
- Remained highly educated and effective by completing continuous training on pneumatic and digital control systems.
- Skilled at working independently and collaboratively in a team environment.
- Maintained professional working environment and enhanced productivity by keeping all areas neat and organized.
- Identified problems with valves and used appropriate troubleshooting techniques to locate and resolve concerns.
JLR tech level 2
Jaguar Land Rover
10.2015 - 09.2019
- JLR level 2 tech, Maintenance, Electrical Diagnosis/Repairs, Vehicle Alignments, Powertrain Diagnosis/Repairs, Chassis Diagnoses/Repairs.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Lube Tech
Frontier Ford
01.2014 - 10.2015
- Oil changes, Tire rotation, Brake service.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Education
High School Diploma -
Boynton High School
San Jose, CA05.2014
Skills
- Fast Learner
- Problem Solving
- Detail-oriented
- Efficient
- Organized
- Administrative skills
- Computers,Scanners,CDK,Multi-point
- Communication
- Technical Support
- Preventive Maintenance
Languages
English
Spanish
Certification
- Jaguar Land Rover Training level 1, and level 2 Certification.
- Volvo Online Courses Quality Tech Certification.
- Audi Specialist Certification.
- CMRT - Certified Maintenance and Reliability Technician
Timeline
Service Technician
Audi Dealership
07.2022 - Current
Volvo Tech/Used Cars Tech
Volvo Cars Palo Alto
09.2019 - 07.2022
JLR tech level 2
Jaguar Land Rover
10.2015 - 09.2019
Lube Tech
Frontier Ford
01.2014 - 10.2015
High School Diploma -
Boynton High School
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