Jose Acevedo
Information Technology (IT)
Fort Worth,Texas
Summary
Full-Service Computer and Network Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Confident with expertise in help desk environments, assisting both employees and customers with technical issues.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Quality Lab Technician
Group O Supply Chain Solutions
Fort Worth, TX
04.2019 - 11.2021
- Performed routine preventive maintenance on equipment parts and materials.
- Performed technical and quality systems audits of laboratory.
- Completed recordkeeping, filing and data entry duties.
- Diagnosed and reported malfunctions of technical equipment.
- Conducted data review and followed standard practices to find solutions.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Developed and implemented procedures to meet product quality standards.
- Conducted investigations into questionable test results.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
Universal Service Agent
Claro PR
Aguadilla, Puerto Rico
03.2014 - 10.2017
- As part of the biggest telecommunication company in the island of Puerto Rico I assisted the north-west area of the island composed of over 15,000 clients with the Federal AID called Universal Service.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Responsible of validating and approval of clients in the Federal Lifeline program.
- Data entry and managing accounts of clients in the National Lifeline Accountability Database (NLAD).
- Managing sensitive clients documents such as Social Security IDs and Birth Certificates.
- Subject to three different audits, one from the FCC, another from the department of telecommunication of Puerto Rico, and an internal audit performed by the company. Never, not once, and error was found in any of the many processes that I performed.
- I worked in my office under no direct supervision and all my reports were sent over email to central.
- After Hurricane Maria struck the island of Puerto Rico we repurpose my office and use it as a command center to assist in the crisis. We deployed and improvised a network, wired with Cat5 cables, setup multiple routers to keep people connected to the internet. We also improvised a station with multiple land lines so people can call their relatives outside the island to let them know they were ok.
Computer Technician
Computer Technologies And Self Employed
Aguadilla, Puerto Rico
02.2000 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Refurbished PC systems and troubleshoot networking equipment, printers, and more.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Build home NAS and server for personal use.
- Wire with Cat5 house to allow connection between devices in high speed 10 gigabits network.
Photographer /Graphic Artist
Self-employeed
Fort Worth, TX
02.2010 - Current
- Digitally edited photos to enhance appearance.
- Used image processing algorithms to reduce motion blur and enhance color, contrast and light range.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
- Took photos from different angles and perspectives to capture perfect images.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Developed creative design for print materials, brochures, banners, and signs.
- Completed final touches for projects such as images sizes and font selection.
- Created digital image files for use in digital and traditional printing methods.
- Designed creative digital displays used in online advertising for local businesses.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Created artwork for product packaging and promotional materials.
Education
Certification - Photography & Graphic Arts
Charlie's Guard-Detective Bureau And Academy
Aguadilla, PR 05.2013 - 08.2013
Certification - Business Administration
CDE DEVELOPMENT, INC.
Aguadilla 04.2010 - 01.2011
Certification - Microsoft Access
Microsoft Seminars
01.2000 - 12.2000
Skills
Technical Analysis
undefinedTimeline
Quality Lab Technician
Group O Supply Chain Solutions
04.2019 - 11.2021
Universal Service Agent
Claro PR
03.2014 - 10.2017
Certification - Photography & Graphic Arts
Charlie's Guard-Detective Bureau And Academy
05.2013 - 08.2013
Certification - Business Administration
CDE DEVELOPMENT, INC.
04.2010 - 01.2011
Photographer /Graphic Artist
Self-employeed
02.2010 - Current
Computer Technician
Computer Technologies And Self Employed
02.2000 - Current
Certification - Microsoft Access
Microsoft Seminars
01.2000 - 12.2000
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