Jose (Joewy) Acevedo

• Resolved customer complaints with empathy,
resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively,
maintaining professionalism under pressure while
resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly
addressing concerns and providing accurate
information.
• Responded to customer requests for products,
services, and company information.
• Provided coaching and mentoring to new hires,
contributing to their successful integration into the
team.
• Lead huddles focused on best practices for call
efficiencies and customer centric opportunities.
• 20+ hours if SxS/Coaching support with great results
and team members improvements in call
efficiencies.
• Exceeded performance metrics consistently, earning
recognition as a top performer within the team as
Quarterly Champion.

• Performed technical and quality systems audits of laboratory.
  Completed recordkeeping, filing and data entry duties.
• Diagnosed and reported malfunctions of technical equipment.
• Conducted data review and followed standard practices to find solutions.
• Developed and implemented procedures to meet product quality standards.

• Assisted over 15,000 clients with the Federal AID called Universal Service.
• Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
• Responsible of validating and approval of clients in the Federal Lifeline program.
• Data entry and managing accounts of clients in the National Lifeline Accountability Database (NLAD).
• Managing sensitive clients documents such as Social Security IDs and Birth Certificates.

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

• Digitally edited photos to enhance appearance.
• Used image processing algorithms to reduce motion blur and enhance color, contrast and light range.
• Displayed portfolio to show off best work to potential clients and promote skills and value.
• Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
• Took photos from different angles and perspectives to capture perfect images.
• Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
• Developed creative design for print materials, brochures, banners, and signs.
• Completed final touches for projects such as images sizes and font selection.
• Created digital image files for use in digital and traditional printing methods.
• Designed creative digital displays used in online advertising for local businesses.
• Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
• Created artwork for product packaging and promotional materials.