Jose Alejandro Agra
Miami,FL
Summary
- Focused on maximizing time and cost efficiency of goods used in logistics operations. Effective at maintaining strong working relationships with vendors, customers and team members. Good report writing, recordkeeping and inventory counting abilities.
- Capable knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.
- Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrating a positive attitude to adapt to any situation.
Overview
12
12
years of professional experience
Work History
Cruise Logistics Coordinator
Kuehne + Nagel
Miami, FL
10.2022 - Current
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Monitored compliance with safety regulations and quality standards during transport operations.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Administrative Clerk (Contract Position)
Crane Worldwide Logistics
Miami, FL
02.2022 - 10.2022
- Delivered exceptional customer service through direct communication with clients and team members.
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
- Monitored logs and work records to track and manage reports.
- Performed office automation duties using email, desktop publishing and spreadsheets.
- Oversaw invoicing and billing functions, achieving consistent and accurate payments.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
FedEx Ground - Home Delivery
Fed Ex Ground
MIAMI, FL
11.2021 - 01.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered customer questions regarding shipments.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Notified customers of delays to decrease calls to support.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
- Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
- Applied defensive driving and safety techniques to prevent accidents.
- Contacted customers prior to delivery to coordinate delivery times.
Quality Assurance Coordinator
Fresh Directions International
Miami, FL
09.2018 - 11.2021
- Performed follow-up evaluations to determine efficacy of previously implemented corrective measures, recommending subsequent actions based on findings.
- Tested products to check each for defects and flaws to identify and correct quality issues.
- Devised strategic and operational planning to evaluate client outcomes with quality management team.
- Recommended improvements to systems and procedures for increased productivity.
- Made sure each product met industry regulations and standards.
- Designed quality improvement studies.
- Collaborated with other team members to perform internal QA audits.
Route Driver
Fresh Directions International
Miami, FL
09.2018 - 09.2021
- Developed solid connections with customers to promote products.
- Completed customer orders and collected payments to keep accounts current.
- Drove truckloads to customer sites daily and completed proper paperwork.
- Maintained accurate recordkeeping of mileage, stops, orders and carton counts for daily routes.
- Loaded fresh fruit, fruit pulps into truck and unloaded at customer site in alignment with established site procedures.
- Conducted routine vehicle inspections, loaded trucks for delivery and picked up items for return.
- Conducted cold calls to offer services to potential customers.
Logistics Coordinator
US Cold Storage
Medley, FL
08.2012 - 08.2018
- Relayed information between drivers and recipients, including ETA and potential delays.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Conducted research on logistics operations, including literature reviews, interviews and site visits.
- Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Researched issues to address shipping errors and packaging mistakes.
- Established and maintained good relations with customers, vendors and transport companies.
Education
Associate of Arts - Business Administration
Florida National University
Hialeah, FL12-2024
Automotive Service Technician - Automotive Mechanics
ATI
Miami10.2012
GED -
South Miami Senior High School
Miami, FL10.2008
Skills
- Freight transportation
- Report preparation
- Inventory counting
- Work ethic
- Fluent in Spanish
- Training & Development
- Computer skills
- Decision-making
- Organizational skills
- Reliable and trustworthy
Timeline
Cruise Logistics Coordinator
Kuehne + Nagel
10.2022 - Current
Administrative Clerk (Contract Position)
Crane Worldwide Logistics
02.2022 - 10.2022
FedEx Ground - Home Delivery
Fed Ex Ground
11.2021 - 01.2022
Quality Assurance Coordinator
Fresh Directions International
09.2018 - 11.2021
Route Driver
Fresh Directions International
09.2018 - 09.2021
Logistics Coordinator
US Cold Storage
08.2012 - 08.2018
Automotive Service Technician - Automotive Mechanics
ATI
GED -
South Miami Senior High School
Associate of Arts - Business Administration
Florida National University
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