Jose Alejandro Guerra
Atlanta,Georgia
Summary
Business Operations Executive focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
7
7
years of professional experience
Work History
Customer Experience Executive
CARMAX
06.2023 - Current
- Inbound and outbound sales calls, In charge of giving the best experience to our customers in the journey of getting a new vehicle. Consultancies, recommendations, and guidelines through their process. Support and customer services after any sales, resolving issues with any concerns about their vehicle.
- Financing department, in charges of support sales and customer's application for specific vehicles.
- SALESFORCE DEVELOPMENT, supporting the sales force area with our customer data. Handling NICE PHONE and GENESYS inside of Salesforce's. Addressing home deliveries, express pick up at the stores, generating different kinds of appointments.
- Collaborated with team members to develop and execute initiatives aimed at improving overall customer experience.
- Shared the best of my knowledge with the experience of the customer (retail and whole sale)
- Championed the use of technology tools designed to enhance the efficiency of managing various aspects of the customer experience lifecycle.
- Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing personalized assistance.
- Developed comprehensive training materials for new hires, resulting in a more effective onboarding process.
Business Operations Manager
Bingo Auto Sales
04.2019 - Current
- Business Sales Manager, developing in several areas, purchase and pre inspection of different vehicles at auctions.
In charge of getting vehicles ready for sale (including manage with mechanics, cleaning, optimize performance for them self)
- Post-Sales and customer service. attending demands from customers
Software administers for closing deals, use of different software to registration of vehicles. Managed over 20 customer calls per day. - Administration of sale representatives. Operation Manager: In charge of documentation of any single vehicle. administrative and accountant.
- Skills: Product Marketing · Dealer Center Software · Frazer Software· Marketing · Sales Processes · Management · Operations Management · Sales Operations · Auto Detailing · Marketing Management · Retail · Vehicle Maintenance · Sales Management · Automotive Sales
- Completed registration paperwork and sales documentation.
- Located merchandise across various stores to address customer needs.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
General Manager
Auto Fiesta Car Dealership
01.2017 - 04.2019
- General Manager General Manager: Aug 2018 - Apr 2019
- General Manager of Auto Fiesta Car Dealership. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow existing customer base. Maintain high standards and conditions and foster positive environment.
- Skills: Dealer Center · Marketing · Sales Processes · Management · Automotive · Business Management · Administration · Vehicle Maintenance · Customer Relationship Management (CRM) · Customer Service
- Sales Manager Sales Manager Jan 2018 - Jul 2018
- Sales Manager: supported sales associates, providing sales and customer services trainings to increase profitability and to reach monthly/annual goals.
- Skills: Marketing · Management · Vehicles · Retail Sales · Sales Management · Automotive Sales · Sales
- Sales Representative Sales Jan 2017 - Dec 2017
- In charge of sales and closing deals, providing customers necessary attention to satisfy their needs. In charge of sales and closing deals.
- Skills: Management · Vehicles · Automotive Sales · Sales · Customer Service · Spanish · Direct Sales
- Introduced new methods, practices, and systems to reduce turnaround time
Education
Bachelor of Science - Industrial Engineering
Universidad Yacambu
Lara, Venezuela10.2016
Skills
- Strong Interpersonal Communication
- DealerCenter Software
- Frazer
- Inventory Accuracy
- Business Development
- Financial Management
- Client Service
- Data Management
- Contact Management Systems
- Business Administration
- Advertising Initiatives
- Document Management System Software
Languages
English
Full Professional
Spanish
Native or Bilingual
Musician
Play guitar, bass and other instruments
Software for Recording Instruments
studio experience
Timeline
Customer Experience Executive
CARMAX
06.2023 - Current
Business Operations Manager
Bingo Auto Sales
04.2019 - Current
General Manager
Auto Fiesta Car Dealership
01.2017 - 04.2019
Bachelor of Science - Industrial Engineering
Universidad Yacambu
Similar Profiles
AZORA HAMILTONAZORA HAMILTON
Business Office Associate at CarmaxBusiness Office Associate at Carmax
Christen LillyChristen Lilly
Sales Associate at CarMaxSales Associate at CarMax
Tatiana NaabTatiana Naab
Management Assistant at CarMaxManagement Assistant at CarMax