JOSE ALEJANDRO SALAZAR BONILLA
Katy
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing software support to users and developing and implementing technical solutions. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
CUSTOMER SUPPORT SPECIALIST (BILINGUAL)
Tekmetric
03.2023 - Current
- Company Overview: SaaS, Cloud-based Shop Management Software
- Provide exceptional customer support on time
- Use JIRA software to communicate with the development team when bugs are identified and triage tickets in JIRA to resolve the issues
- Communicating with customers via email, live chat, and phone through support ticketing systems like Zendesk and HubSpot
- Helping customers navigate the software and help with credit card transactions such as refunds, declines, and disputes using the Stripe dashboard to troubleshoot the issue
- Helping customers with API requests, Data Migration requests, and Integration issues
- Maintain customer records by updating customer tickets, account information, etc
- Solicit feedback from customers through reviews
- Meet and exceed established performance requirements
- Updating product knowledge, and Industry knowledge
- Using CRM systems like Zendesk, HubSpot, Slack, Dialpad, Chargebee, Canny, Notion, JIRA, GitHub, Bandwidth, Pendo, Docebo, TeamViewer, and AWS (Amazon Web Services)
CUSTOMER SERVICE SUPPORT
Tailored Brands Corporate Office
07.2022 - 11.2022
- Resolved customer inquiries with prompt service
- Provide troubleshooting support in a timely manner
- Email support - Working with CRM systems (Salesforce, Five9, Putty, WebSphere, Active Omni)
- Taking and processing credit card information from clients and customers
- Managed and responded to a team-leading volume of support tickets and chats submitted via email, phone, and the support portal
- Replacement orders (Refunds) via an online request - Monitoring customer satisfaction levels
- Handled escalated tickets and phone calls to resolve advanced technical issues
- Support and educate customers regarding various products and programs
WAREHOUSE TEAM MEMBER
Amazon Distribution Center
12.2019 - 07.2021
- Prepared orders by processing requests, pulled materials from the warehouse, packed boxes, and prepared shipments
- Outstanding packing skills and a strong commitment to safety
- OP driver (stand-up forklift operator)
- Inventory control
- Receiving - Loads and unloads cartons/merchandise to and from delivery vehicles
- Collection of the purchase orders & delivery timelines
- Entered package information into the company's computer system
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return
CUSTOMER SERVICE/WAREHOUSE ASSOCIATE
Expro Group Power Chokes
01.2019 - 10.2019
- Data entry in SAP Software to create rapports
- Email Support
- Respond to and solve product inquiries from customers via phone calls, email, and chat
- Calling clients to review purchase orders (Customer service)
- Listening to customers' concerns and troubleshooting issues
- Review material test reports and verify conformance to purchase order requirements
- Receiving and Shipping products for customers (Oil companies)
- Reviewing customer accounts and transactions while resolving issues
- Manually lift and move product to restock and repack ensuring date code accuracy
- Inventory Control
CUSTOMER SERVICE AND SALES ASSOCIATE
Target Super Center
06.2018 - 02.2019
- Answered product questions using knowledge of sales and store promotions
- Utilized POS system to handle customer cash and credit card transactions
- Conducted inventory counts by adding each item in stock and documenting them in a computer system
- Assist an average of 50 customers per day in finding or selecting items from the store
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
FULFILLMENT TEAM MEMBER
Target Distribution Center
03.2014 - 03.2018
- Administrative assistance
- Operated equipment in a safe manner while adhering to food safety policies
- Managed inventory within the warehouse by completing physical tasks
- Cleaned and followed company regulations in accordance with route and policy
- Sanitized clarifiers on a daily basis
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Operated forklifts to transfer inventory to and from target destinations
- Operated PC and RF-based computer systems for inventory management
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Verified quantity and description of materials received by checking merchandise against the packing list
- Prepared orders for shipment by picking, packing, and labeling merchandise
Education
Bachelor of Science - Aviation Management
Liberty University
Lynchburg, VA08-2025
ESL - English As Second Language Program
Minot Adult Learning Center
Minot, ND12-2009
High School Diploma -
Emiliani Institute
San Salvador, El Salvador11-2007
Skills
- Customer service excellence
- CRM specialist (Zendesk, JIRA, Slack)
- Decision-making
- Active listening
- Verbal and written communication
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CUSTOMER SUPPORT SPECIALIST (BILINGUAL)
Tekmetric
03.2023 - Current
CUSTOMER SERVICE SUPPORT
Tailored Brands Corporate Office
07.2022 - 11.2022
WAREHOUSE TEAM MEMBER
Amazon Distribution Center
12.2019 - 07.2021
CUSTOMER SERVICE/WAREHOUSE ASSOCIATE
Expro Group Power Chokes
01.2019 - 10.2019
CUSTOMER SERVICE AND SALES ASSOCIATE
Target Super Center
06.2018 - 02.2019
FULFILLMENT TEAM MEMBER
Target Distribution Center
03.2014 - 03.2018
Bachelor of Science - Aviation Management
Liberty University
ESL - English As Second Language Program
Minot Adult Learning Center
High School Diploma -
Emiliani Institute
Similar Profiles
Patrick E OrigoPatrick E Origo
Trampoline Supervisor at Urban AirTrampoline Supervisor at Urban Air
Refugio PerezRefugio Perez
Crane Operator at JacobsCrane Operator at Jacobs
Michelle FarroMichelle Farro
Starting Line Team Lead at Andretti Indoor Karting & GamesStarting Line Team Lead at Andretti Indoor Karting & Games